Visitation Facilitator at Comprehensive Community Action – Cranston, Rhode Island

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

The Visitation Facilitator plays a critical role in supporting healthy, structured visitation between incarcerated parents and their children on Saturday mornings at the Department of Corrections. This position ensures a safe, welcoming, and child-friendly environment during visits and provides logistical and emotional support to visiting families. The role helps strengthen family bonds and promote successful reunification by ensuring quality parent-child interaction under the Department’s policies and protocols.

WORK SCHEDULE DEMANDS:

• This position is per diem/3 hours per session.
• Due to the nature of the job, this individual must be flexible with their schedule to accommodate the client population.

REQUIRED QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Human Services, Child Development, Criminal Justice, or related field, preferred.
• Experience working with children, families, or justice-involved populations.
• Ability to maintain professionalism and neutrality in emotionally sensitive environments.
• Strong communication and interpersonal skills, especially with diverse populations.
• Understanding of trauma-informed care and the importance of family engagement in rehabilitation.
• Bilingual in Spanish or multilingual proficiency.
• Prior experience in a correctional, child welfare, or human services setting.
• Ability to pass background checks and complete Department of Corrections training requirements.
• Provide/maintain all required immunizations and/or vaccinations
• Complete all required background checks

KEY RESPONSIBILITIES:

• Greet and assist families during Saturday morning visitation sessions.
• Facilitate a safe, respectful, and child-friendly environment for parent-child visits.
• Monitor visits in accordance with Department of Corrections policies to ensure safety and appropriate interactions.
• Educate parents and families on visitation rules, guidelines, and expectations.
• Support special events related to family engagement (e.g., parenting days, family reunification programs, holiday visits).
• Maintain accurate records and documentation of visits, incidents, and participant feedback.
• Provide referrals to parenting programs, counseling, or support services as needed.
• Work closely with correctional officers, program staff, and family service providers to align visitation activities with rehabilitative goals.
• Report any concerns regarding child safety or inappropriate conduct during visits to the appropriate authorities.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by federal, state, or local law.