Operations Manager-Maintenance and Shuttle at MOVING MOUNTAINS HOSPITALITY LLC – Steamboat Springs, Colorado

Are you looking for a role where organization, relationships, and strategy come together?
Come join a collaborative team where your skills help growth and retention!

At Moving Mountains, we don’t just manage luxury vacation homes—we create unforgettable experiences. With nearly 200 properties in Colorado’s top mountain destinations—Steamboat Springs, Vail, Beaver Creek, and Breckenridge—we’re proud to lead the way in high-end vacation rentals. Named one of Outside Magazine’s “Best Places to Work” , we put as much care into our team as we do our guests. If you’re passionate about hospitality and ready for your next adventure, come move mountains with us.

JOB SUMMARY:
The Maintenance Manager will oversee all aspects of the Moving Mountains maintenance and guest shuttle departments and be responsible for the workflow and productivity of the maintenance and shuttle teams.

The maintenance manager will have direct relations with each homeowner, will serve as an initial point of contact with contractors, and be responsible for homeowner billing of maintenance work completed in the homes.

DUTIES AND RESPONSIBILITIES (Maintenance & Shuttle Departments):
• Quality and cost control for maintenance work orders and projects.
• Checks invoices and purchases for accuracy of maintenance related items.
• Uses Breezeway to keep accurate documentation of all maintenance checks, work order tasks, projects, and services.
• Determines when to use outside vendors and contracts outside services as needed.
• Secures monthly contracts on behalf of homeowners for snow removal, landscaping, and hot tub service.
• Coordinates and complete yearly inspections for all homes: Boiler, gas and wood fireplaces, elevators, fire safety equipment and systems.
• Schedule bi-yearly preventative maintenance inspections and provide each owner with a detailed report with action list and work orders to be completed.
• Coordinate and maintain all company vehicles through Whip Around and ensure all scheduled preventive maintenance is completed on schedule.
• Ensure the maintenance team has an adequate stock of light bulbs, batteries, stock parts, etc.
• Ensure new home onboarding items are completed by determined due dates.
• Manages weekly team schedules, time off requests, approves and checks accuracy of bi-weekly payroll.
• Hiring/annual & mid-year reviews/progressive discipline of maintenance techs as required.
• Facilitate orientation, onboarding and training of new maintenance techs and shuttle drivers.
• Ensure and monitor maintenance and shuttle teams are following all company and OSHA safety procedures.
• Maintains and is POC for shuttle phones and Downtowner App.
• Monitoring of the maintenance and shuttle teams to ensure professional and seamless communication with front desk and quality assurance teams where applicable.
• Ensure accurate homeowner billing for all work orders, maintenance tasks and purchases performed in and for the homes.
• Maintain records and facilitate preventative and ongoing maintenance of company vehicle fleet.
•Covers any MOD shifts as needed.
• Any additional reasonable requests as directed by management.

DESIRED SKILLS AND EXPERIENCES:

• Qualifications: High school diploma or general education degree (GED).
• Work Experience: 3 years or more property management related experience and/or training, or equivalent combination of education and experience. 2+ years supervisory experience helpful.
• Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need.
• Adaptability: Demonstrates a willingness and ability to change as new systems are implemented.
• Attitude: Highly responsible, reliable, and collaborative.
• Problem Solving: A proactive approach to problem-solving with strong decision-making skills. Highly responsive, action and solution oriented. Listens to team needs and provides personalized assistance to meet those needs.
• Industry Knowledge: Demonstrates a high-level understanding of all types of information systems pertaining to the company.
• Computer skills required: Excel, Microsoft Outlook, Teams, Word, and Excel. Training provided on MM software programs: Breezeway, Ramp

SUPERVISORY RESPONSIBILITIES:
Directly supervises employees within the Maintenance and Guest Shuttle departments.
Responsibilities will include interviewing, hiring, and training employees; planning, assigning, and directing work; approving payroll and PTO: appraising performance; addressing complaints and resolving problems.
Member of the MM Steamboat Springs Leadership team and attends and participates in the weekly operations meetings.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• May be required to stand and walk, talk, and hear; climb, balance, bend, stoop, kneel or crawl; Continually required to utilize hand and finger dexterity.
• The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.
• Additional remarks regarding work environment: Able to get in and out of a vehicle, must be able to walk on icy & slippery surfaces, may be required to drive.
• Specialized equipment, machines, or vehicles used: Shuttles, Suburban’s, Tacoma’s and Audi’s.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.