IT Support Technician at Excel Engineering, Inc. – Mounds View, Minnesota

About Us

Founded in 1990, Excel Engineering, Inc. is a rapidly growing engineering consulting services firm specializing in electrical and automation engineering solutions. We partner with clients to deliver innovative, high-quality services that help achieve their business goals. Our work environment is fast-paced and dynamic, requiring adaptability, accountability, and a commitment to continuous improvement.

Position Summary

We are seeking a motivated and service-oriented IT Support Technician to join our team in Mounds View. This role is ideal for an IT support technician who is eager to gain hands-on experience in a professional setting. The technician will provide front-line support for hardware, software, and network-related issues, ensuring smooth day-to-day operations for end-users.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain IT equipment and applications
• Troubleshoot and resolve technical problems in a timely and professional manner
• Escalate complex issues to senior IT staff when necessary
• Communicate directly with end-users to understand and resolve technical concerns
• Maintain accurate IT documentation and inventory records
• Assist with employee training and provide guidance on IT best practices
• Support data security and backup protocols
• Assisting with troubleshooting out in the field

Qualifications

• 3-5 years of experience in IT Support, help desk or technical support roles
• Associate’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Strong communication skills, written and verbal
• Strong organizational skills; ability to juggle multiple tickets and priorities.
• Basic knowledge of cybersecurity best practices (MFA, phishing prevention, patching, etc.).
• Up to 30% travel required

Nice to have

• CompTIA A+ and/or Network+
• Microsoft 365 Certified: Modern Desktop Administrator
• ITIL Foundation

Why Excel Engineering?

At Excel Engineering, you’re more than an employee, you’re part of a collaborative team that values continuous improvement, innovation, and personal growth. You’ll have the chance to:

• Work on meaningful, diverse engineering projects
• Build strong relationships with clients and internal teams
• Grow your technical and leadership skills
• Contribute to a culture rooted in excellence and integrity

If you're passionate about automation, eager to contribute, and ready to take your career to the next level, we’d love to hear from you!

We offer…

• Growth & Development: Ongoing continuing education, hands-on training, and opportunities to expand your skills.

• Career Advancement Support: Assistance in earning professional certifications and pursuing further education.

• Retirement Benefits: 401(k) plan with employer matching.

• Comprehensive Health Coverage: Medical, dental, vision, and life insurance options.

• Wellness Focus: Access to programs designed to support your overall well-being.

• Work–Life Balance: Paid time off and flexible work environment

• Flexibility & Trust: A flexible schedule and work environment built around mutual trust and accountability.

• Share the Talent, Share the Rewards: We value great people recommending great people, which is why our employee referral program is designed to reward you continuously

We offer a competitive salary and great benefits. At Excel Engineering, we’re proud of our positive, high-performing culture where teamwork, continuous improvement, and a service-oriented mindset help us do our best work every day. If you enjoy a fast-paced and rewarding environment, you’ll love being part of our team!

Excel Engineering, Inc. is proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, or any other protected characteristic.

We value diverse perspectives and believe they strengthen our work, our teams, and the solutions we deliver to clients. We encourage candidates from backgrounds traditionally underrepresented in engineering to apply. If you need accommodations during the application or interview process, please contact our Human Resources team at ExcelHR@exceleng.net.