Supv Central Pre-Registrat BHS at Beacon Health System – Granger, Indiana

Reports to the Manager, Central Pre-Registration (BHS). The Supervisor of Central Pre-Registration ensures the efficient, accurate, and compliant operation of the centralized pre-registration team. This role focuses on driving performance, fostering accountability, and supporting staff development while promoting collaboration across departments to enhance patient access and organizational outcomes. The Supervisor provides guidance, monitors team effectiveness, and serves as a key point of escalation for complex situations, helping the department meet quality, productivity, and service standards.

MISSION, VALUES, and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust, Respect, Integrity, Compassion,
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Supervise Central Pre-Registration functions by:

• Providing daily operational oversight to ensure optimal productivity and timely resolution of automated exceptions, while maintaining quality, compliance, and service standards through effective work queue management and workload distribution.
• Oversee staff in monitoring and facilitating referrals to Financial Counselors to support efficient patient access operations, while ensuring point-of-service collection goals are consistently achieved.
• Maintaining and updating standard operating procedures, supporting reporting initiatives, and communicating performance trends and operational concerns to management.
• Support reduction of overall denials by reinforcing adherence to workflows, established processes, and quality standards to prevent errors.
• Managing staff development and administrative functions, including onboarding, retraining, scheduling, PTO management, payroll verification, attendance tracking, and assisting with performance evaluations and progressive discipline.

Leadership

• Identifies areas needing improvement by motivating and requesting suggestions from staff to meet standards of service and improve departmental function.
• Monitors overall effectiveness of area operations, identifies problems and concerns, and takes corrective actions or recommends solutions.
• Ensures that all employees are properly trained and cross-trained in required areas of work.
• Utilizes resources wisely by delegating tasks when possible.
• Assists with initial and ongoing project analysis, communicating with the manager concerns and ideas based on staff input, personal views, cost, and resource components.
• Expects, maintains, and develops top performance of staff.
• Holds staff accountable for results by following Beacon's disciplinary policy.
• Works on special projects as needed, including development of policies and serving on interdepartmental committees.

Financial

• Adjusts staffing to meet volume, ensuring minimal overtime while providing sufficient staff to meet standards of service.
• Monitors department supply usage to eliminate waste or overstocking.
• Develops cost savings in daily operations when possible.
• Maintains equipment to ensure optimal usage.
• Contributes to annual budget planning and process.

Contribute to the overall effectiveness of the department:

• Completes other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends, leads and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or equivalent. A minimum of 3 years of Access Services experience, or comparable experience in a similar field, is required. Previous supervisory experience is preferred.

Knowledge & Skills

• Requires basic knowledge of medical terminology, private insurance coverage, and managed care.
• Requires complete understanding of time-of-service collections; must understand why it is necessary and be able to effectively communicate this to patients.
• Requires proficient keyboarding skills (minimum 40 WPM) and the ability to accurately input information. Also requires proficiency in basic computer skills (i.e., data entry, word processing, spreadsheets) and the ability to use multiple databases.
• Requires basic office/clerical skills and the ability to use designated reference materials and basic office equipment (i.e., printer, fax machine, calculator).
• Demonstrates interpersonal skills necessary to interact effectively with patients from diverse backgrounds in a professional, courteous, friendly, and caring manner. Also demonstrates the ability to maintain effective working relationships and composure in stressful situations.
• Demonstrates clear and effective communication skills, both verbal and written, including patient interviews, answering questions, and communicating with other departments and physician offices. Good listening skills are required. Sensitivity to individuals who do not speak English as a first language is expected.
• Requires analytical and organizational skills necessary to gather information, prepare reports, follow schedules, and meet deadlines.
• Requires thorough knowledge of financial policies and private insurance coverage (including managed care). Requires thorough knowledge of Indiana and Michigan Medicaid, Crippled Children's Programs, county programs, Medicare, COBRA, and Commercial Insurance.

Working Conditions

• Works in a clean, well-lighted and well-ventilated office with no apparent direct exposure to physical hazards.
• The possibility of eye strain from using CRT screens.

Physical Demands

• Work is normally performed in a sitting position.