Customer Success Associate at Distro – Bogotá

We are seeking a Customer Success Associate to serve as the primary point of contact for a global client portfolio, ensuring customers realize the full value of a fastgrowing SaaS platform. This is a highimpact, fastpaced role that requires critical thinking, empathy, and exceptionally clear communication. Perfect English fluency is nonnegotiable, as you will support international clients and lead highstakes conversations.

Key Responsibilities Portfolio Management

Act as a trusted advisor for enterprise and midmarket accounts. Build strong, longterm client relationships.

Retention & Expansion

Drive customer retention and identify opportunities to expand services within existing accounts.

Technical Onboarding

Guide clients through technical onboarding and platform setup. Ensure seamless integration with existing HR technology stacks.

Proactive Problem Solving

Anticipate client needs and resolve potential issues before they impact the user experience.

Strategic Communication

Deliver clear, professional, and supportive written and verbal communication. Guide clients through platform updates and workflow optimizations.

Customer Feedback Loop

Partner with product and engineering teams to translate customer insights into platform improvements.

Skills & Qualifications

Minimum 2 years of experience in Customer Success or Account Management. Background in HR Technology, Recruitment, or Staffing is a strong plus. Familiarity with Applicant Tracking Systems (ATS) and modern hiring workflows. Exceptional English fluency — ability to lead complex meetings and draft professional documentation with precision. Techsavvy with strong troubleshooting skills. Highly organized and comfortable working independently in a remote, fastpaced environment. Strong critical thinking, empathy, and customercentric mindset.

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