Senior Quality Engineer I at SENKO Advanced Components – Hudson, Massachusetts

Division: Optical Communications

As the industry's leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world's most renowned technology giants, shaping the future of connectivity together.

At Senko, you'll be part of a team that's passionate about innovation and dedicated to making a global impact. If you're ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you.

The Senior Quality Engineer I is a high-visibility technical leadership role acting as the primary quality bridge between Western customers and Asian manufacturing teams. You will lead a regional team of Quality Engineers (US and UK) to represent the "voice of the customer" during technical crises. This role combines senior engineering depth with the diplomacy needed to resolve complex quality issues and drive internal engineering changes to prevent recurrence.

Come and join us on this exciting journey to shape the future of connectivity!

Duties and Responsibilities include the following. Other duties may be assigned.

Customer Relationship Management:

• Act as the technical authority when product design complaints arise, translating customer feedback into formal internal engineering change requirements.
• Set and manage expectations, lead regular Quality Reviews, and build long-term trust through responsive, transparent communication.

Regional Team Leadership

• Lead and mentor Quality Engineers in the US and UK to provide a unified, expert response to customer complaints and technical inquiries.

Crisis & Complaint Resolution

• Lead end-to-end resolution of complex product and service issues, driving root cause analysis (RCA) and corrective and preventive actions (CAPA).
• Work closely with the Application Engineering team to resolve issues related to the connector termination and cable assembly production processes.

Global Manufacturing Bridge

• Coordinate directly with Asia-based factories to ensure rapid turnarounds on technical investigations and the implementation of documented outcomes.

Sales Partnership

• Partner closely with Sales to visit customer sites, specifically for urgent quality issues to perform hands-on troubleshooting and restore customer trust.
• Demonstrate a strong understanding of customer needs and ensure inclusion in all connectivity-related inquiries, facilitating swift technical responses

PM19

Skills:

• Customer Communication
• Professionalism
• Organization
• Time Management
• Computer Literacy
• Detail oriented
• Mechanical Dexterity
• Multi-tasking

Qualifications:

• Bachelor’s degree in engineering or equivalent working experience
• 8–10 years in technical manufacturing environments, preferably in Fiber Optics, Telecom, electronics, or semiconductors.
• Understanding of precision parts and the assembly/termination processes for optical interconnect components is a plus.
• Security/Confidentiality: Handle customer data and proprietary information according to company policy.
• Strong analytical problem-solving, stakeholder management, and written/verbal communication skills. High detail orientation.
• Ability to navigate cross-cultural, cross-time-zone collaboration with manufacturing teams.
• Comfortable traveling to customer sites (20–30%) and working hands-on with technical teams.

Benefits Offered:

• Discretionary Bonus
• Medical
• Dental
• Vision
• Dependent Child Care
• Voluntary Life, Critical Illness and Accident Insurance
• 401K
• Legal Services
• Pet Insurance
• Financial Wellness
• 12 Paid Company Holidays per calendar year
• 2 Floating Holidays
• PTO
• Sick time
• Educational Assistance Program

EEO Statement:

SENKO Advanced Components, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), reproductive health decision making, genetic information , or any other characteristic protected by applicable federal, state, or local laws and ordinances. SENKO Advanced Components, Inc.’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

The Company will endeavor to make a reasonable accommodation of an otherwise qualified applicant or employee related to an individual’s: physical or mental disability; sincerely held religious beliefs and practices; needs as a victim of domestic violence, sex offenses, or stalking; needs related to pregnancy, childbirth, or related medical conditions; and/or any other reason required by applicable law, unless doing so would impose an undue hardship upon the Company’s business operations. Any applicant or employee who needs an accommodation to perform the essential functions of the job should contact the Head of Human Resources to request such an accommodation. The individual should specify what accommodation is needed to perform the job and submit supporting documentation explaining the basis for the requested accommodation, to the extent permitted and in accordance with applicable law. The Company will review and analyze the request, including engaging in an interactive process with the employee or applicant, to identify if such an accommodation can be made. The Company will evaluate requested accommodations, and as appropriate identify other possible accommodations, if any. The individual will be notified of the Company’s decision within a reasonable period. The Company treats all medical information submitted as part of the accommodation process in a confidential manner.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Head of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact the Head of Human Resources. To ensure our workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.