Urgent Care Center Medical Assistant/Coordinator at Emerson Hospital – Maynard, Massachusetts

Join our urgent care team as a Medical Assistant/Coordinator, where you’ll be a vital link in patient care. In this role, you’ll provide hands-on clinical support to physicians, assist with patient care plans, and help maintain a smooth workflow in a fast-paced urgent care environment. You’ll also support front office staff, working as part of a collaborative team to deliver exceptional patient experiences.

Reporting to the Practice Manager and working directly with physicians, you’ll combine clinical expertise with administrative support to ensure every patient receives efficient, compassionate care.

• Assist physicians in implementing patient care plans and procedures
• Perform clinical duties, including vital signs, phlebotomy, and EKGs for patients of all ages
• Support front office staff and office coordinators with administrative tasks
• Accurately record patient demographics, schedules, and clinical information in the EMR
• Ensure proper handling of laboratory specimens and assist with office and lab procedures
• Communicate effectively with patients, families, and the care team both in person and by phone
• Process insurance verifications, billing, and other financial transactions as needed
• Maintain confidentiality and follow all regulatory, safety, and quality standards
• Work independently or collaboratively in a fast-paced, high-pressure environment

• High School Diploma or equivalent preferred
• Graduate of a certified or registered medical assistant program preferred

• Minimum 1 year in urgent care or a related healthcare setting preferred
• Minimum 1 year of phlebotomy experience with patients of all ages highly preferred
• Equivalent combinations of education and experience may be considered

• CPR/BLS certification required (or to be obtained within 4 months of hire if not current)

• Strong clinical skills with attention to detail, critical thinking, and problem-solving abilities
• Knowledge of medical terminology, office procedures, laboratory procedures, and clinical protocols
• Proficiency with EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
• Excellent verbal and written communication skills
• Superior customer service skills and ability to handle escalated patient issues professionally
• Ability to work independently and as part of a team in a fast-paced environment
• Organizational skills with the ability to multitask effectively
• Knowledge of medical billing, coding, and third-party payer requirements
• Ability to maintain confidentiality and handle sensitive patient information

• Be an integral part of a collaborative, patient-focused urgent care team
• Work in a dynamic environment supporting both clinical and administrative operations
• Gain experience in a wide range of urgent care procedures and patient interactions
• Opportunities for professional growth, certification support, and skill development
• Make a meaningful impact on patients’ care and experience