Assistant Branch Manager at Cape & Coast Bank – Marstons Mills, Massachusetts

We are seeking a motivated and customer-centric candidate who is excited about the chance to join our Marstons Mills Team. The Assistant Branch Manager plays a pivotal role in driving sales, enhancing customer service, and ensuring operational efficiency. The Assistant Branch Manager collaborates with the Branch Manager – Small Business Specialist to inspire and guide the team, aligning efforts to achieve branch goals and deliver exceptional, personalized service to our community.

Department: Retail

ESSENTIAL RESPONSIBILITIES

• Provides motivation and direction to staff to exceed goals and customer expectations.
• Performs and monitors daily operations through adherence to policies and procedures.
• Serves and gratifies customers while accurately processing a variety of transactions such as deposits, withdrawals and payments, as needed. Maintains responsibility for cash drawer and follows proper balancing procedures.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been addressed.
• Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Takes personal initiative and is a positive example for others to emulate.
• Depending on location, may assist customers with safe deposit boxes.
• Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
• Provides a wide variety of customer services, including opening accounts and exploring customer needs, as well as suggesting products and services that will best meet them
• May assist the Branch ordering vault cash, counting and bagging loose coin, balancing vault. Understands and honors dual control requirements for cash, vaults and ATMs. May open and close branch office
• Provides a wide variety of customer services, including opening accounts and exploring needs as well as suggesting products and services.
• Uses technology proficiently. Assists customers with technology inquiries regarding mobile and online banking applications.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction.

In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

Member FDIC. Member DIF. Equal Opportunity Employer.

The pay range provided aligns with the established budget for this role. The final offer will depend on a variety of factors, including your experience, skill set, qualifications, and other relevant criteria.

COMPETENCIES

• Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; responding promptly to customer needs, responds to request for service and assistance
• Communication – Ability to interact brilliantly with customers, colleagues, and public
• Organization – Effective use of multitasking
• Professionalism – Upholds a consistent professional appearance and demeanor
• Technology – Ability to master required system applications

SUPERVISORY SCOPE

2-10 Direct Reports

QUALIFICATIONS

Education and and/or Experience

• Associates degree level of education or its equivalent in retail management and related work and training.
• Two to three years banking experience in a Teller Manager role and two to three years in a Customer Service Representative role.
• Four plus years of retail experience with an emphasis in supervisory skills, strong customer service skills, and problem solving skills preferred.
• Ability to maintain confidentiality; with tact and diplomacy.

Physical Requirements

• Prolonged Standing
• Ability to lift and carry up to 25 pounds on an occasional basis.