PAS Specialist at Oregon Health & Science University – Portland, Oregon

PAS Specialist

US-OR-Portland

Requisition ID: 2026-38908
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: Casey Eye Institute, Department of Ophthalmology
Posting FTE: 1.00
Posting Schedule: Monday through Friday
Posting Hours: Hours to be determined by manager, between 8:00am and 5:00pm
HR Mission: School of Medicine
Drug Testable: No

Department Overview

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities.OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

The purpose of this position is to provide support to the Faculty and Residents of the Casey Eye Institute Comprehensive Ophthalmology division, specifically in the areas of patient care, phones, reception, scheduling, and day-to-day operations. This is a full-time, on-site position.

Function/Duties of Position

Receive patients arriving for appointments and help patients with check out process. Greet patients and confirm that an appointment has been kept. Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician. Schedule follow up care or arrange for notification of annual examinations.

Appointment Scheduling: Schedule new and return patient appointments, including for residents and faculty, ancillaries and procedures. Create a medical record, if needed. Arrange interpreters, stretchers and wheelchairs when necessary, and accommodate other special needs whenever possible. Scheduling may occur face-to-face or over the telephone.

Information Gathering: Gathers and/or verifies patient demographics, insurance and financial information; transfers patient to appropriate financial specialist for screening as appropriate; informs patients of OHSU billing mechanisms; gathers information regarding insurance plan from caller and relays contracting and managed care arrangements to caller per clinic process. Information gathering may occur face-to-face or over the telephone.

Requests and receives patient information to ensure patient charts are compiled according to requirements. Faxes record requests to referring provider offices, and collects medical information pertinent to appointments. Documents records request actions in EPIC per CEI process.

Mail new patient information packets. Assist staff with supporting administrative clinic functions including filing and pulling patient charts, sending and faxing medical records when indicated, and assisting staff with mail distribution and other duties as assigned by supervisor or manager.

Successful completion of assigned tasks require the use of OHSU software programs including but not limited to EPIC (Cadence, EARL, work queues, In-Basket, EpicCare), Right Fax, Microsoft Office Suite (Outlook, Word, Excel, Teams) and Smart Web.

Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies.

Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and confirm that an appointment has been kept. Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician.

Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (reconciling cash/check/credit card/HPM receipts, checking encounters for missing information, and giving appropriate documentation to designated area for posting/ordering); closing EPIC cash drawer per CEI and OHSU policy and maintaining front office cash drawer, as appropriate

Required Qualifications

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high-volume direct public contact position

Knowledge and Skills Required:

Basic computer keyboarding skills including typing of 30 - 45 wpm.

Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

• Experience working in a clinical setting. Proficiency with MS Office (including Word, Excel, Outlook, and PowerPoint).
• Previous work experience with on-line scheduling.
• Knowledge of medical insurance, authorizations, and referrals.
• Working knowledge and understanding of medical terminology.
• Six months previous experience working with busy, multi-line phones.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Must have the ability to complete multiple tasks simultaneously; ability to work in a fast-paced environment; ability to manage competing priorities; ability to meet deadlines and urgent patient and system needs; ability to work independently; exceptional organizational skills; strong innovation skills and ability to apply computer knowledge and administrative experience to prioritize workload and increase efficiency of office procedures and practices.
• Proven customer relations experience.
• Strong relationship building skills with patients, health plans, providers, staff, management; exceptional customer service skills, both in person and on the phone; exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution; sensitivity to patient needs.
• Demonstrated evidence of strong written and verbal communication skill; willingness to serve as a positive and professional role mode.

Preferred Qualifications

High School diploma or GED preferred.

Two years of work experience in a medical office setting, including high volume direct patient contact preferred.