Senior Customer Solutions Engineer at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Solutions Engineer in United States.
This role is a highly technical, customer-facing position focused on helping enterprise users succeed with a modern data transformation platform at the center of their analytics stack. You will act as a frontline expert, diagnosing complex issues across SQL, data pipelines, templating, and cloud data environments. The position blends deep technical troubleshooting with customer education, requiring both precision and empathy in every interaction. You will collaborate closely with engineering teams to resolve escalations, identify root causes, and improve product reliability. In this role, you will also contribute to documentation and knowledge sharing to strengthen the broader support organization. The environment is fast-paced, collaborative, and highly technical, offering constant exposure to modern data tools and architectures. This is an opportunity to directly impact customer success while shaping how data teams use analytics engineering at scale.
- Diagnose and resolve complex technical issues related to dbt workflows, SQL queries, templating languages (Jinja/Liquid), YAML configurations, and cloud data platforms.
- Serve as a frontline escalation point, ensuring accurate root cause analysis and effective communication with engineering teams for issue resolution.
- Engage with customers to clarify goals, context, and expected outcomes before proposing solutions or workarounds.
- Manage a high volume of support cases while maintaining strong time-to-resolution and high customer satisfaction.
- Provide clear, proactive communication throughout the lifecycle of support cases, including status updates and expectation setting.
- Create and maintain internal documentation, troubleshooting guides, and enablement materials to improve team efficiency and knowledge sharing.
- Collaborate with cross-functional teams across engineering, product, and support to improve processes and reduce recurring issues.
Requirements:
- 5+ years of experience in technical support, software engineering, or technical consulting within a SaaS or data-focused environment.
- Strong expertise in troubleshooting SQL, templating languages (Jinja or Liquid), and structured data formats such as YAML.
- Experience working with modern data stack tools such as Snowflake, BigQuery, Git-based workflows, or orchestration tools like Airflow or Dagster.
- Proven ability to manage escalations to engineering teams with clear, reproducible, and well-documented technical issues.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
- Strong customer empathy and a problem-solving mindset, with a focus on delivering high-quality outcomes under pressure.
- Experience working in distributed, cross-functional teams across multiple time zones.
- Familiarity with authentication, APIs, or CI/CD pipelines is a strong plus.
Benefits:
- Competitive salary range: 111,000 to 159,000 USD (higher ranges available in select U.S. locations up to 176,000 USD).
- Equity compensation as part of a competitive total rewards package.
- Comprehensive healthcare coverage including medical, dental, and vision plans.
- Unlimited vacation policy with a strong culture of taking time off.
- 401(k) plan with a 3% guaranteed company contribution.
- Paid parental leave and family support benefits.
- Wellness, home office, learning, and professional development stipends.
- Flexible remote-first work environment with strong team collaboration culture.