Customer Service Representative / Data Entry at The R. A. Siegel Company – Austell, Georgia

The R.A. Siegel Company is seeking a Customer Service Representative with Pricing experience. The person hired in this position will be responsible for helping to maintain the overall satisfaction of our customers. Each Customer Service Representative has a wide range of activities and goals related to the fulfillment of the company objectives which are designed to meet the needs of both internal and external customers.

Essential Job Functions
Customer Service Duties
- Responsible for answering incoming residential calls from customers, sales representatives, and other personnel daily to place orders, track orders, process date changes and answer typical customer service questions and inquiries via telephone, fax, and email
-Continually learn product knowledge
-Process Sample and Display orders, returns etc.
-File back for discounts with manufacturer monthly
-Send file for buying group sales monthly to manufacturer
-Initiate and execute process improvements to increase productivity within the organization
-Other assignments and special projects as needed.

Pricing Duties
-Update and maintain price lists and cost/resell files
-Coordinate with management on price adjustments from Manufacturers to update system
-Update price list forms in system to send dynamic, deviated, and buying group pricing
-Update and maintain deviated pricing by account or buying group
-Add new products into system with price lists, images, and product knowledge details
- Build Bill of Material /Kit files when needed
-Maintain delivery fee and territory changes

Inventory Control (Back Up Only)
-Serve as a backup for the purchasing agent for daily purchasing to review open purchase orders
-Reconcile cycle counts from warehouse
-Approve material for returns
-Stock claims

Requirements
- Customer focused
- Flexible with a positive attitude
- Works well under pressure
- Problem solving/critical thinking skills
- Self-starter/ self-motivated
- Ability to work within a team environment as well as individually
- Detail oriented and ability to multi-task
- Strong written and verbal communication skills
- Ability to adapt to change

Other Skills/Abilities
-Previous Customer Service inbound/outbound call experience
-Proficient with Microsoft Office Suite, particularly Outlook, Word & Excel
-Previous use of AS400 a plus
-High School Diploma or equivalent