Office Assistant at WSH Management, Inc. – Long Beach, California

Position Summary

WSH Management is currently recruiting for an Office Assistant in a 200-unit Senior Tax Credit apartment community located in Long Beach, CA. The Office Assistant is responsible for all telephone calls and in-person visits. Managing and processing prospect applications and securing deposits in accordance with the company procedures and Fair Housing requirements. Securing new resident signature(s) on appropriate paperwork prior to move-in. Assist in lease transactions by typing leases, gathering applicant(s) history and credit approvals. Strong customer service skills are a must. Must possess a positive attitude and the ability to smile under all circumstances. Knowledge of leasing & fair housing is a plus. A minimum one-year experience in a customer service related industry or one year apartment leasing experience preferred.

Reports to: Property Manager

What we Offer:

• $22 to $23 per hour, commensurate on experience.
• Full Time Hourly Schedule: Monday to Friday 8am to 5pm onsite in Long Beach
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• 40 hours; Schedule: Monday to Friday 8-5pm

What you’ll do:

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to community.
• Represent the company in a professional manner at all the times.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the lease agreement and application.
• Comply with federal, state and company policies, procedures and regulations.
• Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.
• Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
• Assist with maintaining compliance with all applicable Affordable Housing programs.
• Provide general clerical assistance to community office
• Enforce policies of the community.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist in conducting market surveys and shop competitive communities.
• Ensures that unsafe conditions are corrected in a timely manner.
• Daily review of all emails and respond as necessary within 24 hours.
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objective

Abilities:

• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Ability to work a flexible schedule.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

• High School Diploma or equivalent required; some college preferred.
• A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.
• Must possess strong attention to detail and sales ability.
• Demonstrate an ability to support and contribute to community team.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.