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Benefits Specialist Senior at Childrens Hospital of The King's Daughters – Norfolk, Virginia

Childrens Hospital of The King's Daughters
Norfolk, Virginia, 23507, United States
Posted on
NewJob Function:Human Resources
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About This Position

Benefits Specialist Senior

  • GENERAL SUMMARY

    • The Benefits Specialist Senior manages, administers, and optimizes company-wide employee benefits programs including health, dental, vision, life, disability, retirement, and voluntary benefits to ensure regulatory compliance and high employee satisfaction. Resolves complex, escalated, or sensitive claims issues and act as a liaison with vendors. Reports to the Director of Total Rewards.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Manages day-to-day operations of group benefits, including medical, dental, vision, life, disability, voluntary benefits and retirement plans.
    • Ensures plans comply with legal regulations, perform audits, and manage data accuracy in HRIS systems.
    • Acts as the subject matter expert to interpret benefit policies and resolve complex or escalated benefit questions.
    • Leads annual enrollment, create benefit materials, and facilitate orientation sessions.
    • Serves as the liaison with insurance carriers and third-party administrators.
    • Guides and trains benefits specialists.
    • Manages the annual Open Enrollment setup in HRP by configuring enrollment events, updating benefit rates, and creating or maintaining plan and deduction code configurations, along with updating and configuring HRP on an ongoing basis for the benefits team.
    • Supports dependent eligibility audits, plan renewals, and annual open enrollment processes.
    • Performs Human Resources and Payroll (HRP) system audits ensuring the accuracy of employee/employer deductions, arrears, and other benefit related reconciliation processes.
    • Manages and Implements 834 and/or electronic vendor interface and data feeds. Works with vendors to resolve discrepancies.
    • Performs timely vendor invoice audits.
    • Ensures benefit invoices are submitted timely and accurately for payment to include but not limited to weekly claim invoices, monthly vendor admin fee invoices and quarterly/annual contracts.
    • Reports HSA Contributions to vendor each pay period.
    • Partners with benefit vendors and brokers to resolve issues and improve service delivery.
    • Administers CHKD PTO Sell Program.
    • Coordinates with vendors to prepare, verify accuracy, and distribute SBCs, SPDs, and other required plan documents in compliance with federal and state regulations.
    • Prepares reports and analyze benefits data to support decision-making and ensure the competitiveness of benefits offerings.
    • Updates KDNET as benefits, forms, and/or discounts change.
    • Oversees the administration and ongoing operation of PTO Donation and the (ECAF) Employee Crisis Assistance Fund Program.
    • Maintains confidential employee benefit records and ensure compliance with applicable regulations.
    • Provides training and/or support to the Benefits Specialist(s), Benefit Coordinator(s) and Leave Administrator in their roles.
    • May administer a variety of administrative human resources initiatives and processes.
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None Required.
    • Preferred Licenses and/or Certifications
      • HR certification a plus (PHR, SPHR, SHRM-CP)
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in HR or a related business field, or equivalent combination of education and experience required.
      • 3-5 years of progressive experience in benefit program administration or total rewards required.
    • Preferred Education and Experience
      • Corporate or healthcare industry experience preferred.
    • Required Knowledge, Skills and Abilities
      • High level of professional knowledge in benefits theory and practice.
      • Strong knowledge of federal, state and local regulations and compliance requirements related to broad-based benefits and human resources.
      • Excellent analytical skills with the ability to compile, analyze, interpret and communicate data in recommending solutions to unique and complex benefits issues.
      • Excellent time and project management skills; ability to plan and adjust priorities.
      • Demonstrated ability to work in a team and a collaboratively shared leadership environment.
      • Demonstrated proficiency in HRIS applications, word processing, and spreadsheet experience necessary.
      • Excellent problem solving, interpersonal and presentation skills required.
      • Strong vendor management and report writing experience required.
      • Excellent organizational skills and highly self-motivated while able to accept direction with the completion of task.
      • Excellent proficiency and technical aptitude with the use of MS Office products, especially Access, Excel, PowerPoint, Word, Visio, etc.
      • Excellent verbal and written communication skills to all levels of employees and external audiences as well.
      • Demonstrated ability to plan and meet deadlines required.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

Job Location

Norfolk, Virginia, 23507, United States

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