Social Worker / Case Worker at Rafiki Coalition – San Francisco, California

Company Description:

Rafiki Coalition for Health and Wellness is a San Francisco-based nonprofit dedicated to eliminating health inequities and improving the lives of Black, African American, and marginalized communities in the Bay Area. For over 35 years, we have provided a safe, welcoming space where health, healing, and hope come together. We offer a holistic range of services, including free and low-cost health screenings, HIV prevention and care, mental health counseling, housing and economic support, fitness classes, and nutrition programs. Guided by a belief that wellness is more than the absence of illness, we embrace a whole-person approach that honors the cultural, social, and emotional needs of our community.

At Rafiki, we are more than a service provider. We are a trusted partner, advocate, and resource. Our work is rooted in compassion, cultural humility, and a commitment to social justice. Every day, our team stands with our community to dismantle barriers, amplify voices, and create pathways to health and opportunity.

If you're looking to join a mission-driven organization where your work directly empowers individuals and strengthens communities, Rafiki Coalition is the place to make a meaningful impact

Job Description:

The Mental Health Clinic Social Worker / Case Manager provides direct client support, case management, and care coordination to individuals receiving mental and behavioral health services. This role ensures clients have access to appropriate treatment, resources, and support systems, and partners closely with clinicians and community providers to promote holistic, client-centered care. The Social Worker / Case Manager maintains a caseload, conducts assessments, tracks progress, and ensures compliance with documentation standards and ethical practice guidelines.

Key Responsibilities

Client Support & Case Management

• Develop individualized service plans.
• Provide case management, including referrals, advocacy, and linkage to internal and external services.
• Coordinate care with multidisciplinary providers to ensure continuity and quality of services.
• Support clients in navigating housing, healthcare, benefits, employment, and community resources.
• Monitor client progress, update service plans, and maintain consistent follow-up.

Clinical & Therapeutic Support

• Provide supportive counseling and crisis intervention within scope of role.
• Participate in treatment planning with clinicians, care teams, and outside partners.
• Collaborate with therapists, psychiatrists, and medical staff to support coordinated care.
• Conduct outreach and engagement for clients with high needs or inconsistent participation.

Documentation & Compliance

• Maintain accurate, timely documentation in accordance with agency, county, and state requirements.
• Complete assessments, progress notes, service plans, and required reports.
• Ensure adherence to confidentiality, HIPAA, and ethical guidelines.
• Participate in audits, chart reviews, and quality improvement processes.

Teamwork & Collaboration

• Attend team meetings, case conferences, and supervision sessions.
• Work collaboratively with internal teams to support trauma-informed care.
• Engage with community agencies, shelters, medical providers, and public programs.

Program Support

• Assist with client intake, engagement, and orientation activities.
• Participate in program development, outreach, and community education efforts.
• Support grant reporting and evaluation tasks as needed.

Requirements:

Required

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
• Experience working with individuals facing mental health, substance use, or psychosocial challenges.
• Strong knowledge of community resources, crisis intervention, and trauma-informed practices.
• Excellent communication, documentation, organizational, and interpersonal skills.
• Ability to work effectively in a fast-paced, client-centered clinical environment.

Preferred

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Experience in a community mental health, outpatient clinic, or nonprofit setting.
• Bilingual language skills.
• Familiarity with electronic health record (EHR) systems.

Additional Information:

Work Environment

• Primarily onsite in a clinic setting; may involve fieldwork or home/community visits.
• Requires the ability to manage multiple priorities and maintain clear professional boundaries.
• May require occasional evening or weekend hours depending on program needs.

Physical Requirements

• Ability to sit, stand, walk, and climb stairs intermittently.
• Ability to conduct outreach in community settings.
• Reasonable accommodations will be provided as required by law.

Application Instructions:

Provide a resume and cover letter regarding why you think you would be excellent in this role and working for Rafiki.