Student User Support Consultant at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req35548

Working Title:
Student User Support Consultant

Position Summary:
**WE ARE ACCEPTING APPLICATIONS FROM BOTH WORKSTUDY & NON-WORKSTUDY STUDENTS**

The UNM IT Service Desk is seeking technology-oriented individuals to provide customer service and support to UNM and UH faculty, staff, and students. Our agents are trained to assist customers with a wide variety of IT questions, issues and requests, including: email (LoboMail), myUNM, LoboWeb, NetIDs network connectivity, and cell phones. The UNM IT Service Desk is normally staffed M-F 7:30am-5:00pm; we extend our hours of operation during critical business cycles. This position will allow for 15-25 hours per week.

Duties and responsibilities include:

Provide excellent customer service to all customers (including students, staff, faculty, and the public)
Handle customer requests via phone, self-service (similar to email), and walk-in
Provide technical and functional customer support as per Support Center documented triage processes.
Perform account support
Process UNM Directory calls
Perform testing of new IT Services
Special projects, as assigned
Other duties, as assigned

Act as a 1st level expert in IT Services and Service Desk processes/guidelines
Perform 1st level tasks, work, and processing
Act as knowledge base expert for user and internal FAQs and other documentation
Perform special handling of unusual or difficult issues
Log current outages and issues on ITAlerts
Identify problems and opportunities for continuous improvement within the Service Desk

Act as key Subject Matter Expert contact for operational staff
Participate in support assessment of IT services
Coordinate smooth and efficient operations in the Service Desk
Other duties, as assigned
Campus:
Main - Albuquerque, NM

Department:
IT Customer Service (319A)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$13.00 Hourly

For Best Consideration Date:
1/26/2026

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
**ALL APPLICANTS MUST INCLUDE RESUME & COVER LETTER**