Live Chat Customer Support at BQE SOFTWARE – Lisle, Illinois

We are seeking a responsive and customer-focused Live Chat Customer Support Specialist to assist our clients through real-time chat interactions. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to deliver exceptional service in a fast-paced virtual environment.

Key Responsibilities:

Engage with customers via live chat to answer questions, resolve issues, and provide product or service information. Maintain a friendly, empathetic, and professional tone throughout all interactions. Troubleshoot customer concerns and guide them toward solutions effectively. Record and update customer interactions accurately in the support system. Escalate complex or unresolved issues to appropriate teams or supervisors. Follow company protocols and scripts while personalizing support to meet customer needs. Support ongoing efforts to improve chat response times and overall customer satisfaction. Stay informed about product updates, policies, and promotions to better assist customers. Qualifications:

Proven experience in live chat support, customer service, or similar roles. Excellent written communication skills and the ability to multitask. Strong problem-solving skills and a customer-first attitude. Proficiency with live chat platforms, CRM tools, and basic computer applications. Ability to work independently and manage multiple chat conversations efficiently. High-speed internet connection and a quiet, professional workspace. Preferred Skills:

Experience in e-commerce, tech support, or retail industries. Multilingual capabilities are a plus. Familiarity with helpdesk or customer support software. Benefits:

Fully remote position with flexible working hours. Competitive pay with performance incentives. Opportunities for ongoing training and professional development. Inclusive and collaborative virtual team environment.