Facilities Coordinator II at PH FM LLC – Westerville, Ohio

Supercharge your career here at PHFM!

We are looking for a Facilities Coordinator II to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

The Facilities Coordinator II will be a member of a dynamic and collaborative team and is responsible for providing superior customer service through execution of service requests for clients by leveraging relationships with service partners in a fast-paced high volume environment.

Essential Duties and Responsibilities:

· Manage a high volume of incoming work orders and email communications in a timely and efficient manner.

· Ability to analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.

· Communicate in a professional manner both written and verbally when communicating with customers.

· Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.

· Execute assigned service requests from inception through to completion while ensuring all processes and KPI requirements are met.

· Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.

· Input necessary data into computer system to track and follow up on customer requests.

· Keep accurate data and documentation of service requests.

· Ability to answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers.

· Ability to communicate effectively with clients, team members, and vendor partners through multiple communication channels via phone, email, and multiple CMMS systems while keeping communication organized and well documented.

· Contribute to the team effort by accomplishing set goals as determined by the Manager.

· Work in conjunction with managers and team members on problem resolution

· Ability to prioritize tasks with overlapping timelines.

· Ability to work independently and self-solve.

· Ability to multitask in a fast-paced environment.

· Ability to remain calm and composed when dealing with an ever-changing environment and high demands

· Performs other duties as required by leadership.

Minimum Qualifications:
Two to four years related experience and/or training; or equivalent combination of education and experience.
Previous experience in Facilities Maintenance/Construction is preferred

Technical Skills:
Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary.

CMMS experience preferred.

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.