Customer Service Representative at IDT – Guatemala
IDT
Guatemala, Guatemala
Posted on
NewJob Function:Customer Service
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About This Position
Customer Service Representative
Customer Service RepresentativeWhat we offer:
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.
- High School Diploma.
English proficiency at 85% or higher. - Previous customer service experience is preferred/desired.
- Strong computer aptitude, documentation skills, and multitasking abilities.
- Excellent phone, email, and chat etiquette.
- Schedule flexibility and ability to work on-site in Zone 4.
- Professionalism and a positive, people-oriented attitude.
- Strong problem-solving skills and the ability to think quickly.
- A proactive team player who takes ownership of their work.
- Competitive salary
- Bonuses
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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Job Location
Guatemala, Guatemala
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