Information Technology Network Administrator at Duck River Electric Membership Corporation – Shelbyville, Tennessee

REPORTS TO: IT Director

POSITION PURPOSE:

The IT Network Administrator is responsible for providing expert technical support for the Cooperative’s networking solutions. This role involves installing, modifying, and maintaining both network hardware and software to ensure seamless business operations.

JOB DIMENSIONS:

Internal Responsibility — Works collaboratively with all DREMC departments to support the Cooperative’s networking needs and promote business continuity.

External Responsibility — Communicates and collaborates with external IT vendors regarding the maintenance and repair of DREMC’s LAN and WAN networks.

PRINCIPAL ACCOUNTABILITIES:

1. Plan, design, implement, and maintain WAN/LAN network infrastructure.
2. Ensure network availability, reliability, scalability, and security.
3. Provide expert support and troubleshooting for Layer 2 (L2) and Layer 3 (L3) switches, routers, and next-generation firewalls; use analysis tools to improve performance.
4. Maintain accurate and current technical documentation.
5. Apply necessary patches to networking systems and software.
6. Demonstrate familiarity with virtualization platforms such as VMware.
7. Contribute to cybersecurity initiatives.
8. Resolve IT support requests promptly, minimizing disruption.
9. Possess knowledge of the NIST Cybersecurity Framework and Center for Internet Security Benchmarks.
10. Implement and uphold data security, risk management, disaster recovery, and business continuity protocols.
11. Evaluate new technology solutions in alignment with organizational objectives.
12. Communicate effectively to minimize business interruptions.
13. Special projects as assigned.
14. Emergency response coverage as needed.

MINIMUM REQUIREMENTS:

Education/Experience: Bachelor’s degree from an accredited college or university in computer science, information technology (IT), management information systems (MIS), or a related field and 5 years of experience.

Experience (in lieu of degree): 13 years of experience.

Certification/License, etc. —Industry certifications such as Cisco (CCNA, CCNP), ISC2 (CISSP), or equivalent are preferred. Must possess or be able to obtain a valid Tennessee Driver’s License. Must be eligible and remain insured as a driver by the Cooperative’s group liability policy for the automotive fleet.

Knowledge/Skills/Abilities — Knowledge of current trends and developments in the information technology field. Extensive background in maintaining and troubleshooting TCP/IP networks. Extensive experience with network documentation. Knowledge of computer platforms, local area networks (LAN), web, cloud, and mobile-based systems. Ability to occasionally lift and carry 25-50 pounds. Ability to sit for long periods of time. Ability to stand, walk, sit, bend, stoop, squat, push and/or pull. Possess effective oral and written communication skills. Ability to prioritize, delegate and meet deadlines.

Physical Requirements: Frequently required to sit for extended periods while working on a computer or reviewing financial and systems data. Regular use of hands and fingers for typing, using a calculator, and handling documents or technical tools. Visual acuity required to read and interpret complex spreadsheets, reports, and system dashboards. Must be able to communicate clearly and effectively in person, over the phone, and in written communications. Occasionally required to stand, walk, bend, or lift up to 25 pounds (such as laptops, binders, or presentation materials). May require extended focus and concentration when analyzing detailed financial or systems data.

Work Environment: Work is primarily performed in a quiet, professional office environment with standard climate control and lighting. The position requires frequent use of computers, financial software systems, ERP platforms, phones, and office equipment. Occasional meetings with internal departments may take place in person or virtually gather system requirements or present findings. Limited travel may be required for training, vendor meetings, or collaboration with other office locations. Work may involve periods of increased pressure during reporting cycles, audits, or system implementation phases.

EEOC: 2 - PROFESSIONAL

Supervisory: No

Effective Date: August 2025

Pay Grade: 11

Exempt

Residency Requirement: No

Signature:

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. An employee may be required to perform other reasonably related business duties as assigned by immediate supervisor and/or management as needed. DREMC reserves the right to revise or change the job description as the need arises, or work schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.