Delivery & Install Tech at Olympic Hot Tub Co – Auburn, Washington

Job Summary

The Delivery and Installation Tech is responsible for the delivery and installation of replacement hot tub covers (includes the removal of the old cover from the customer's location), the picking, loading, and delivery of resupply orders to our eight retail locations, and occasional warehouse duties. This position is on the front lines of our customer service team. Hot tubs can provide significant health benefits when used regularly and having a hot tub cover in good condition is key to maintaining energy efficiency and providing ease of use for the customer.

A typical day involves traveling to customers' homes, installing new hot tub covers, and removing the old covers and associated debris from the customers' homes. Occasionally, you'll also repair or replace the mechanical cover lifter when equipped on the hot tub. One to two days per week will also include the picking and delivery/ return of store supplies to our retail locations. This position is expected to work from our service and outlet center located in Auburn, Washington. All uniforms and equipment necessary including company vehicle, phone and tablet, tools, fuel card, etc. are all provided. All training hours are paid.

Responsibilities and Duties

As mentioned in the job summary, the primary responsibility of the Delivery and Installation Driver is to deliver and install hot tub covers and store supplies. Additional duties include:

• Coordinating the daily routing of individual jobs with the Delivery Coordinator
• Accurate and thorough completion of work orders
• Document & communicate to customers any issues discovered at time of delivery.
• Work with customers and service team to facilitate timely resolution of any issues.
• Identify sales opportunities for additional products and services and make recommendations.
• Timely completion of all paperwork
• Update product knowledge on consistent basis through available channels
• Ensure delivery vehicle is maintained at proper intervals.
• Occasional work in the warehouse as needed.

Qualifications and Skills

To be qualified for this position applicants must:

• Be able to use critical thinking skills to solve problems.
• Possess a high level of attention to detail.
• Possess at least an intermediate level of mechanical aptitude.
• Have an understanding of basic principles related to mechanical diagnosis and repair.
• Possess a current, valid Washington state driver's license.
• Have no more than one minor moving infraction during the previous three years
• Must be able to routinely lift and carry up to 50 pounds without assistance.
• Must be able to occasionally lift and carry up to 100 pounds without assistance.

Ideal candidates will have a minimum of one to two years' experience in a delivery or maintenance position or related military experience.

Benefits

Benefits include:

• Medical and Dental plans
• Two weeks paid vacation (increases with tenure)
• Paid sick time.
• Eight paid holidays plus a floating anniversary day
• Simple IRA with company match
• Paid training and certifications (when required)
• All tools and required materials provided.

Job Type: Full-time

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.