Front Desk Coordinator at Delaware Orthopaedic Specialists – Newark, Delaware

Job Location:
Wilmington, DE / Newark, DE / Middletown, DE
Hours/Week:
40
I. GENERAL SUMMARY:
- The Front Desk is responsible for making and scheduling patient appointments in an efficient and timely manner. This position assists patient’s in person, providing information, and communicating with various physician teams. Obtains and enters complete demographic and insurance information.
II. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
A. Greets and assists patients, visitors, physicians and other staff members in a polite, prompt, helpful manner.
B. Handles front desk registration (check-in and check-out).
C. Maintain confidentiality and follow all HIPAA and departmental guidelines.
D. Maintains waiting room and office supplies.
E. Provide any necessary instructions/directions.
F. Must remain flexible in work schedule (overtime, evenings, etc.).
G. Collect patient co pays, and balances

III. JOB REQUIREMENTS:
A. JOB KNOWLEDGE AND SKILLS:
- Proficiency in Microsoft suite products such as Word, Outlook and Excel.
- General knowledge and experience with office equipment such as copiers, multi-line phone systems, and fax machines.
- Typing skills and working knowledge of word processing, electronic mail/calendar
- Familiarity with medical terminology
- Detail-oriented and able to work independently or as a team
- Check and respond promptly to e-mails
B. EDUCATION:
- High School education or GED preferred.
C. EXPERIENCE:
- Experience in a Medical Office setting is a plus.