HOUSEPERSON - Homewood Suites San Bernardino at Greens Operations Inc – San Bernardino, California

Are you the One?

If you are an honest and trustworthy Guest Room Attendant or a Houseperson with 1 or more years of experience, responsible and with excellent attendance, this may be the opportunity for you!

• To maximize guest satisfaction by providing neat and clean guest common areas in accordance with the standards of Greens and the Brand.
• Responsible for the usage and organization of supplies in the housekeeping department.
• Understands and implements the mission statement, values, and culture always.

Include but are not limited to:

• Ensure the environment feels welcoming when the guest walks into the hotel.
• Maintain the appearance and cleanliness of the entire hotel.
• In addition to maintaining the hotel you will tend to the room attendant on the floors when needed, take care of guest requests, and clean rooms from time to time.
• Do an exterior property walk picking up any trash, debris, cigarette buds, etc., making sure landscaping looks good, no spillage in the entryway or sidewalks.
• Ensure entry door and windows for spots or smudges.
• Turn in articles left in rooms to the Housekeeping office for “Lost and Found” handling.
• Ensure the quality and quantity of the contents of the linen closet by organizing and cleaning it.
• Ensure safety and maximum security.
• Respond to guest requests and inquiries immediately.
• Meet and exceed guest expectations by providing service and teamwork.
• Other duties as assigned or as indicated on the letter of offer.
• Report any discrepancies to the Housekeeping Department Supervisor.

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to stand for eight hours, bend, stretch, and reach
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Long hours sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Knowledgeable In:

• Entire property, staff services, hours of operation, type of rooms, locations
• Proper procedures for handling linens, terry, and other supplies.
• Sanitation of supplies, guestrooms, and public areas.
• Guestroom cleaning procedures
• Daily hotel operations, check daily events, and bulletin boards, and be up to date on changes, new procedures, and events
• Safety and security measures.
• Report or correct any hazardous conditions observed immediately.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School diploma or equivalent of the same
• Multi-task, detail-oriented, remain service-centric
• Must be able to work alone.
• Comply with all standards.
• Manage time effectively
• Communicate with guests and co-workers in a friendly and helpful professional manner.
• Work as a team member
• Assist with guest issues, being professional, and maintaining a hospitable caring attitude.
• Well-groomed and professional appearance.
• Effective communication skills.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.