CUSTOMER EXPERIENCE MANAGER at Seacoast Embroidery Inc. – Salt Lake City, Utah

Seacoast Embroidery is a vibrant, strong, successful company. Our Team is extraordinary by any standard and we are looking for a special candidate who will appreciate and enhance our eclectic culture, reach for excellence, and embrace progressive change. We are a full-service apparel and uniform distributor renowned for in-house decoration services including screen printing, embroidery, Direct to Film (DTF) printing, dye sublimation, alterations, and patching. We pride ourselves on delivering high-quality, custom-branded apparel and promotional items that meet the diverse needs of our clients. We also have multiple product types available including office supplies. Our Customer Experience Manager will focus on understanding customer needs, feedback, and preferences to provide solutions for customers seeking office supply and other product options to enhance overall satisfaction and loyalty,

Our Corporate Offices and Operations Center are located in Atlantis, Fl, but we have recently established an exciting new Western USA Division, initiated in the Salt Lake City area but will include multiple western states. We are seeking a dynamic and customer-oriented individual to join our new team as Customer Experience Manager. In this role, you will participate in events and help represent Seacoast in The National Association of Women in Construction (NAWIC) and the Women's Salt Lake City Chamber of Commerce, Women in Trucking and WBENC. We have current clients and extensive networking opportunities within these organizations. You will also be instrumental in providing our clients with an enhanced purchasing experience and will monitor and optimize every touchpoint a customer has with our company. The goal will be to ensure a positive and seamless experience throughout the customer journey, from initial interactions to post-purchase support and forward.

Key Responsibilities:

Participate in organizations identified by management that will provide advantages in the marketplace; develop relationships and enhance our imprint and reputation within these organizations.

Lead customer onboarding sessions setup assistance, and implementation support.

Develop and maintain strong relationships with customers, understanding their needs and goals to tailor product information and services and ensure long-lasting customer satisfaction.

Address and resolve any obstacles to customer satisfaction, including product issues, implementation challenges, and knowledge gaps.

Collaborate with the marketing and graphic support team to create branded content and onboard customers onto custom web stores.

Create experiences that keep customers loyal to the brand and encourage them to recommend the business to others.

Use empathy, curiosity, and strategic thinking to align customer needs with business goals, ensuring customers achieve their desired outcomes.

Skills and Competencies

Strong background in customer service, sales, account management, or customer experience, customer success.

Excellent communication skills, with the ability to empathize and connect with customers.

High emotional intelligence and a goal-oriented mindset.

Advanced knowledge of IT&C (Information Technology and Communications) and the capacity to learn new software tools quickly.

Adaptability for flexible, quick responses to changes in the market and customer preferences.

Qualifications:

Proven experience as a Customer Experience Manager or in a similar customer-facing role.

Demonstrated ability to work with brand image and promote value through customer experiences. Exceptional communication skills and the ability to foster positive business relationships.

Technical acumen related to product or service usage.

Strong organizational skills and accountability.

A degree in communications, marketing, or a related field is preferred.

Additional Job Information

In this position office time will be remote, and hours flexible; there will be some time requirements for attendance at association meetings and events.

Start date: ASAP

Salary: $50,000/annual with bonus opportunity through rewarding incentive programs

Benefits:

· Paid Holidays

· IRA Retirement Plan after 90 days

· Progressive paid time off program

· Dental and vision plan available

· Opportunities for growth