Host 1st City at 1st City Cafe – Nacogdoches, Texas

About the Role:

As a Host at 1st City Café, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of service throughout the restaurant. You will play a crucial role in maintaining a positive atmosphere, addressing guest inquiries, and resolving any issues that may arise. By effectively coordinating with the front-of-house team, you will help create an inviting environment that encourages repeat visits. Ultimately, your efforts will contribute to the overall success and reputation of Fredonia Hospitality as a premier dining destination.

Minimum Qualifications:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with reservation management systems.
• Knowledge of food and beverage offerings.
• Bilingual abilities to cater to a diverse clientele.

Responsibilities:

• Greet and welcome guests as they arrive, ensuring a friendly and professional demeanor.
• Manage reservations and seating arrangements to optimize the dining experience.
• Communicate effectively with servers and kitchen staff to ensure timely service.
• Address guest inquiries and concerns promptly and professionally.
• Maintain cleanliness and organization of the host stand and dining area.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for creating a welcoming atmosphere for guests. Customer service experience will be utilized daily to address inquiries and resolve any issues that may arise, ensuring guest satisfaction. Organizational skills will be crucial in managing reservations and seating arrangements efficiently. Preferred skills, such as familiarity with reservation management systems, will enhance your ability to streamline operations and improve the guest experience. Additionally, knowledge of food and beverage offerings will allow you to provide informed recommendations, further enriching the dining experience for our guests.