Parts Associate at BREAKAWAY RETAIL ENTERPRISES – Greenfield, Massachusetts

About the Role

We are looking for a detail-oriented and customer-focused Parts Associate to join our growing team. In this role, you’ll play a key part in ensuring our service operations run smoothly by managing parts orders, inventory, and customer communication.

If you thrive in a fast-paced environment, enjoy staying organized, and take pride in delivering great customer service, this could be a great fit.

What the Parts Associate will Do:

• Monitor customer portals and email regularly
• Order parts and track delivery status
• Receive and organize incoming parts inventory
• Process and ship parts returns in a timely manner
• Coordinate with customer service to schedule service calls
• Process customer payments as needed
• Maintain accurate inventory and records
• Communicate order updates and timelines to customers
• Handle escalated customer inquiries when needed
• Collaborate with internal teams to ensure order accuracy and timely service
• Prepare orders for shipping and complete invoicing documentation
• Continue learning product lines and systems
• Occasionally Run or transport parts to Service Techs in the field or to other Distribution locations.
• Support additional tasks as assigned

What We’re Looking For

• High School Diploma or GED
• 1–3 years of customer service experience in a fast-paced environment
• Strong communication skills (phone, email, and in-person)
• Excellent data entry and computer skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Strong attention to detail and organizational skills
• Team-oriented mindset with a willingness to go above and beyond
• Basic understanding of accounting/math practices
• Experience with EPass is a plus

Work Environment

• Warehouse setting with varying temperatures (hot/cold)
• Moderate noise levels, with occasional exposure to louder areas

Physical Requirements

• Ability to lift and/or move up to 50 lbs with assistance
• Frequent standing, walking, and moving throughout the warehouse
• Use of hands for handling, typing, and equipment
• Visual abilities including close vision, distance, and depth perception

Why Join as a Parts Associate?

• Supportive, team-oriented environment
• Opportunity to grow and expand your skillset
• Fast-paced role where your work makes a real impact

Benefits:

• 401(k) + 401(k) matching
• Dental, Medical + Vision insurance
• Employee discount
• Life insurance
• Paid time off
• Paid training and job advancement
• Tuition reimbursement

Work Location: In person

Job Type: Full-time

Starting Pay: $20.00/Hour