Lead, Clinical at Premier Community Healthcare Grp. – Dade City, Florida

General Description

Location- Dade City, FL

The Clinical Lead provides high-quality patient care in a team-based environment while supporting daily clinical operations in our Behavioral Health location. This role works under the supervision of a provider to prepare for and assist with patient visits, ensuring an efficient, safe, and positive patient experience.

The Clinical Lead serves as a subject matter expert (SME) and plays a key role in training and supporting clinical support staff. This position partners closely with providers and office leadership to deliver best-in-class care while maintaining clinical excellence across multiple specialties.

Essential Duties & Responsibilities

• Provide frontline support and real-time guidance to clinical staff and providers on workflows and processes
• Facilitate patient visits, ensuring timely care and high patient satisfaction
• Collect patient history, perform rooming and wrap-up duties, and take vital signs
• Assist providers during exams and clinical procedures
• Perform laboratory duties including specimen collection, logging, and preparation for testing
• Manage medications, including administration, storage, and documentation
• Conduct clinical procedures such as EKGs, vision screening, OAE testing, and other diagnostics
• Complete clerical duties including referrals, authorizations, medical records, and documentation
• Train and onboard new clinical support staff on policies, procedures, and workflows
• Serve as a subject matter expert and identify opportunities for process improvement
• Demonstrate proficiency across multiple specialties and provide cross-coverage as needed
• Address and de-escalate complex patient concerns professionally
• Ensure compliance with policies, procedures, and HIPAA regulations
• Communicate workflow disruptions and collaborate with care team members
• Support community initiatives and promote Premier’s mission and values
• Participate in Quality Improvement / Quality Assurance (QI/QA) activities
• Perform other duties as assigned

Supervisory Responsibilities

• Collaborate with the Supervisor of Clinical Operations and Office Manager to provide oversight and guidance to clinical support staff

Knowledge, Skills & Abilities

• Basic understanding of medical terminology and clinical documentation
• Ability to perform all Medical Assistant duties
• Strong leadership, mentoring, and training skills
• Ability to work flexible hours and manage multiple priorities
• Strong organizational and problem-solving abilities
• Exceptional customer service skills with empathy and compassion
• Professional demeanor with a positive attitude and strong work ethic
• Strong verbal and written communication skills
• High ethical standards and commitment to confidentiality and Premier’s mission

Qualifications

• High School Diploma or GED required
• RN, LPN, or Certified Medical Assistant
• Active Florida license as applicable
• Current Basic Life Support (BLS) certification
• Minimum one (1) year of clinical experience required; five (5) years strongly preferred
• Two (2) years at Premier Community HealthCare preferred
• Ability to obtain and maintain Epic certification and annual compliance training
• Ability to maintain annual clinical competencies

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Ability to sit for extended periods
• Ability to travel between Premier health centers for coverage and support
• Direct exposure to computer screens
• Possible exposure to contagious or infectious diseases

Background Screening Requirement:

This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.

Applicants may review information regarding the background screening process, disqualifying offenses, and applicant rights by visiting the AHCA Background Screening Education and Awareness webpage:

https://info.flclearinghouse.com