Summer Servers On The Lake at ITH Hospitality – Ithaca, New York

About the Role:

The Summer Servers On The Lake position is a seasonal role focused on delivering exceptional dining experiences in a picturesque lakeside setting. The primary goal is to provide attentive, friendly, and efficient service to guests, ensuring their comfort and satisfaction throughout their visit. This role requires balancing multiple tables, accurately taking and delivering orders, and collaborating closely with kitchen and bar staff to maintain smooth operations. Servers will also play a key role in creating a welcoming atmosphere that enhances the overall guest experience, encouraging repeat visits and positive word-of-mouth. Ultimately, this position contributes directly to the establishment’s reputation for quality service and memorable summer hospitality.

Minimum Qualifications:

• Must be at least 18 years of age.
• Previous experience in a customer service or food service role is preferred but not required.
• Ability to stand and walk for extended periods during shifts.
• Strong communication skills and a friendly, approachable demeanor.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Knowledge of food safety and sanitation standards.
• Ability to multitask effectively while maintaining attention to detail.
• Familiarity with point-of-sale (POS) systems.
• Bilingual abilities to assist a diverse guest population.

Responsibilities:

• Greet and seat guests promptly and courteously, ensuring a positive first impression.
• Take accurate food and beverage orders, offering menu recommendations and answering guest questions.
• Deliver orders efficiently while maintaining attention to detail and guest satisfaction.
• Collaborate with kitchen and bar staff to ensure timely and accurate order preparation.
• Handle guest requests and resolve any issues professionally and promptly.
• Maintain cleanliness and organization of the dining area and service stations.
• Process payments accurately and handle cash or electronic transactions securely.
• Adhere to all health, safety, and sanitation guidelines to ensure a safe dining environment.

Skills:

The required skills such as strong communication and customer service are essential for engaging with guests and ensuring their needs are met promptly and courteously. Physical stamina and multitasking abilities enable servers to manage multiple tables and tasks efficiently throughout busy shifts. Preferred skills like familiarity with POS systems streamline order processing and payment handling, enhancing operational efficiency. Knowledge of food safety practices ensures compliance with health regulations, contributing to a safe dining environment. Additionally, bilingual skills can improve communication with a diverse clientele, fostering inclusivity and enhancing the overall guest experience.