Member Services Coordinator (Full Time) at JUF Operations LLC – Fajardo

About Us

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

Moncayo is a premier destination in Puerto Rico, bringing together a world-class golf course, a luxury hotel, exclusive residences, and unique amenities. Our vision is to create a community where excellence, service, and nature converge. We take pride in delivering exceptional experiences to our guests and residents through teamwork, professionalism, and attention to detail.

At Moncayo, we believe in fostering a culture of pride and commitment. Every member of our team plays an important role in creating unforgettable moments for our guests and residents, contributing to the success of our development.

• Welcome members and guests with genuine warmth, using their names whenever possible.

• Manage seamless arrivals and departures, including check-ins, check-outs, and member account transactions.

• Serve as the property concierge, providing information about amenities, dining, residences, and events.

• Anticipate needs and coordinate requests with other departments.

• Maintain up-to-date member profiles, including preferences and history.

• Respond promptly to phone calls, emails, and in-person inquiries.

• Keep the reception area organized and welcoming.

• Handle confidential information with discretion.

• Assist with safety and emergency procedures.

• Calm, polished, and professional appearance and demeanor.

• Exceptional communication skills; bilingual in English and Spanish preferred.

• Highly organized and able to manage multiple priorities.

• Proficient in reservation systems, Microsoft Office Suite, and administrative tools.

• Excellent interpersonal skills with a strong focus on customer service.

• Proactive, solution-oriented mindset with a strong team spirit and commitment to exceptional service.

• Minimum of 2 years of experience in luxury hospitality, private club, or concierge roles.

• Valid authorization to work in the United States.

• Guest-facing environment.

• Flexible schedule required, including nights, weekends, and holidays.

• Extended hours during high-occupancy periods and special events.

• This position requires full availability to work weekends, holidays, and extended periods as needed by Moncayo operations.

• Medical, dental, and vision benefits (Full-Time Year-Round employees only)

• 401(k) contribution (Full-Time Year-Round employees only)

• Paid time off and paid holidays (Full-Time Year-Round employees only)

• Employee meals, referral incentives, and recognition programs

• Holiday pay

• Professional development and career growth opportunities

• Work-family culture focused on balance and team support