Houseman at Fairlane Hotel – Nashville, Tennessee

The Houseperson position is responsible for maintaining the cleanliness and appearance of the hotel
and providing customers with quality service in a timely and friendly manner. Providing clean linen to
guest room floors and removing used linen carts and waste containers. Prior experience preferred.

Clean and maintain the cleanliness and appearance of the hallways, storage rooms, closets and all guest areas.

Strip and replenish linen in vacant rooms.
Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window
washing, hotel light fixtures, and guest elevators.

Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front
desk.

Restocking housekeeping closets on each floor of the hotel
Help housekeeping with removal of laundry off the floors

Check and replenish your supplies and cleaning tools

Get assignments, keys, iPod, and special guest requests from your supervisor at the beginning of your shift.

Check and replenish your cleaning tools

Quickly respond to guest requests in a timely and friendly matter.

Follow procedures for entering and leaving guest rooms.

Return lost items found in guest rooms, hallways, or back of the house.

Turn in radio to Housekeeping Department and key to front desk when shift ends.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work
conditions to manager.

Follow all company policies and procedures.

Ensure uniform and personal appearance is clean and professional.

Maintain confidentiality of proprietary information and protect company assets.

Welcome and acknowledge all guests according to company standards.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others

All other duties as assigned by management
Employees with irregular attendance will be subject to
disciplinary action, up to and including termination of
employment

Prior experience required
Excellent customer service skills