Customer Service Rep at ASC Engineered Solutions – Brea, California

Position Title: Customer Service Rep
Department: Customer Service
Employment Type Full Time
Location: Brea, CA
Workplace Type: Onsite
Reporting To: Chris Hart
Customer Service Rep
The Customer Service Representative provides effective customer service for all internal and external customers.

How You Will Help

Duties and Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promotes a safe workplace
• Performs other duties as directed

What You Will Bring

Required Skills, Competencies and Qualifications

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
• 2+ years of Customer Service experience in the manufacturing or construction industry

Job Benefits

• Medical, Dental, Vision, and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.