Kid's Stuff Manager at MVP SPORTSCLUBS – Grand Rapids, Michigan

About the Company

MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about fitness and wellness and we believe that healthy communities change lives!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for team members. To foster this type of environment, we provide team members with a full range of benefits.

• Our part-time team members receive complimentary club membership access for team member, spouse and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail and food + beverage.
• In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long/short-term disability, generous personal time off policy and paid maternity and paternity leave.

About the Position

The Kids Stuff Manager is responsible for day-to-day operations and planning of the childcare and camp programs. To develop and coordinate all Kid’s Stuff team members. Specific areas include coordinating, scheduling, and training a highly effective team of Kid’s Stuff team members. Ensure proper safety procedures for children and babies are present. This position is a part of the Kids Stuff Department reporting to the Club Director.

Responsibilities

• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Ensure that all Team Members (in and out of their department) know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Perform all team member appraisals in a timely and efficient manner.
• Maintain a quality Kid’s Stuff team by interviewing, hiring, training/orienting, evaluating, coaching, and disciplining as needed; maintains proper payroll records, timekeeping, and employee paperwork.
• Schedule Kids Stuff floor staff, camp counselors, and program leaders to provide appropriate coverage per staffing policy.
• Work a minimum of 50% of the time on the Kid’s Stuff floor.
• Vary weekly work schedule to be available to staff working different times of day as well as be present for times of high customer traffic. May include opening, closing, and/or weekends.
• Perform Manager on Duty shift as assigned by Club Director.
• Develop, plan, and maintain necessary documentation to assure risk management and safety addressed throughout the childcare area.
• Responsible for overall delivery and communication to the members regarding the childcare.
• Keep all playrooms and spaces neat and safe for children.
• Monitor and enforce the sign-in and sign-out procedures for all children.
• Work with the Director to ensure that all information regarding childcare is released through proper verbal/written communication.
• Assist in presentations to the community by promoting the childcare component of the facility.
• Contact all new members regarding the childcare opportunities at Kid’s Stuff.
• Establish a birthday party product and sell to members and non-members.
• Responsible for planning and coordinating Kids Stuff programming including but not limited to Friday Fitness Funshop, Kids Night Out, and seasonal & summer camps with help from applicable staff.
• Effectively communicate with Member Services team regarding changes or adjustments related to the Kid’s Stuff programming.
• Effectively communicate and build rapport with members & guests by responding to emails and voicemails within 24 hours.
• Assist with customer program enrollments by helping participants sign up in house or online. With the help of program instructors, assign program enrollees to the correct classes based on abilities. Follow up with as many customers as possible after program meetings and suggest next steps.
• Achieves monthly net revenue goals as established by MVP Sports Club budget.
• Adhere to all policies set forth by MVP Sports Clubs including but not limited to departmental SOPs.
• Lead regular Service Game training sessions as directed by supervisor.
• Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge.
• Other duties as assigned.

Requirements

• Bachelor’s degree in related field strongly preferred.
• A minimum of two (2) years experience working in childcare development with at least 1 year of supervisory responsibilities.
• First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
• Communication and leadership skills needed to supervise and motivate a team.
• Customer service skills needed to supervise and motivate a team.
• Customer service skills to handle challenging situations.
• Excellent organizational skills.
• Must be able to lift, carry, stoop, bend, crouch, kneel, stand for 95% of the time, climb stairs, and get up and down from a sitting position on the floor with ease.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.