Lead Service Tech at Easton Select Group – Easton, Massachusetts

About the Role:

The Lead Service Technician plays a critical role in ensuring the efficient operation and maintenance of equipment and systems within the organization. This position is responsible for leading a team of service technicians, providing technical expertise, and ensuring that all service tasks are completed to the highest standards. The Lead Service Tech will coordinate service schedules, troubleshoot complex issues, and implement solutions that minimize downtime and enhance system performance. This role requires a proactive approach to identifying potential problems and mentoring junior technicians to develop their skills. Ultimately, the Lead Service Technician ensures customer satisfaction through timely, effective service delivery and continuous improvement of service processes.

Minimum Qualifications:

• High school diploma or equivalent; technical certification or associate degree in a relevant field preferred.
• Minimum of 5 years of experience in a service technician role with demonstrated technical proficiency.
• Proven experience leading or supervising a team in a technical or service environment.
• Strong knowledge of mechanical, electrical, and electronic systems relevant to the industry.
• Valid driver’s license and ability to travel to customer sites as required.

Preferred Qualifications:

• Certification in specialized equipment or systems relevant to the company’s service offerings.
• Experience with computerized maintenance management systems (CMMS) or similar software.
• Advanced troubleshooting and diagnostic skills using modern tools and technology.
• Formal leadership or management training.
• Experience working in a customer-facing role with strong communication skills.

Responsibilities:

• Lead and supervise a team of service technicians in daily operations and service calls.
• Diagnose, troubleshoot, and repair complex mechanical, electrical, or electronic equipment issues.
• Develop and implement preventive maintenance plans to reduce equipment failures and downtime.
• Coordinate service schedules and manage resources to meet customer and organizational needs.
• Provide technical training and mentorship to junior technicians to enhance team capabilities.
• Maintain accurate service records, reports, and documentation in compliance with company policies.
• Collaborate with other departments to improve service processes and customer satisfaction.
• Ensure compliance with safety regulations and company standards during all service activities.

Skills:

The Lead Service Technician utilizes strong technical skills daily to diagnose and resolve complex equipment issues efficiently, ensuring minimal disruption to operations. Leadership and communication skills are essential for managing the service team, coordinating schedules, and providing clear guidance and training to junior technicians. Problem-solving abilities are applied continuously to develop preventive maintenance strategies and improve service processes. Organizational skills are critical for maintaining accurate records and managing multiple service requests simultaneously. Additionally, proficiency with diagnostic tools and software enhances the technician’s ability to deliver timely and effective solutions, contributing to overall customer satisfaction.