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STEPS CRM Admin at University of Kentucky – Lexington, Kentucky

University of Kentucky
Lexington, Kentucky, 40502, United States
Posted on
Updated on
Recently UpdatedSalary:$22.00 - $25.00/hrIndustries:Advertising / MarketingJob Function:Admin/Clerical/Secretarial

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About This Position

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details
Posting Details
Job TitleSTEPS CRM Admin
Requisition NumberTE09175
Department Name3R150:Marketing and Brand Strategy
Work LocationLexington, KY
Salary Range$22.00 - $25.00/hour
Type of PositionTemporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for long periods of time.
Shift
Work Shift
M-F 8-5

Expected # of Hours Per Week
40
Job Summary
We’re looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.

What you’ll do:
  • Build and support case management workflows and knowledge bases
  • Translate business needs into effective Salesforce solutions
  • Create reports and dashboards that drive decisions
  • Improve processes and support omni-channel service tools

What you bring:
  • Hands-on experience with Sales Cloud & Service Cloud
  • Web-to-Case, Phone-to-Case, Chat-to-Case & case escalation
  • Agentforce and reporting/dashboard experience
  • Experience Cloud is a plus!

If you’re collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we’d love to hear from you!
Skills / Knowledge / Abilities
Salesforce CRM
-Sales Cloud
—Service Cloud
—Web to case
—Phone to case
—Chat to case
—Agentforce
—Reports and Dashboards
—Case escalation
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply03/31/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you used a CRM software? If yes, which one?

    (Open Ended Question)

  2. * Which best describes your experience in administering a CRM?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  3. * Describe any previous work experience you have with managing enterprise level systems like Salesforce CRM or Marketing Cloud.

    (Open Ended Question)


Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Job Location

    Lexington, Kentucky, 40502, United States

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