Senior IT Support Specialist at MutualOne Bank – Framingham, Massachusetts

Position Title: Senior IT Support Specialist
Location: Framingham, MA 01701; Framingham, MA 01702; Framingham, MA 01702; Natick, MA 01760

Job Type: Information Technology

Salary Range: $74,671.00 - $108,254.00 Hourly

Description: Description

Position Description

Title: Sr. IT Support Specialist

Department: Technology

Reports to: Vice President – Director of Information Technology

Supervises: None

Classification: Non-exempt

Date Prepared: January 5, 2026

Summary/Objective

The Sr. IT Support Specialist is responsible for researching, recommending and testing new technologies the Bank requires. This role also includes providing day to day support of the employees when called upon. The role requires an overall understanding of Business Continuity and Cybersecurity

Skills & Experience:

• VMware experience is a plus
• Understanding knowledge of LAN/WAN networks and desktop technology
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees
• Ability to work both independently and with the team
• Strong Problem solving and documentation skills
• Ability to work in a fast paced environment under time constraints when necessary
• Hardware/software installation and maintenance experience

Essential Job Functions:

• Act as lead IT resource on projects
• Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment
• Act as escalation point for IT Support Specialists on tickets
• Responsible for responding to help desk tickets
• Researches, recommends, acquires and installs industry standard PC solutions
• Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
• Testing new hardware peripherals.
• Provide support for Bank employees using remote equipment
• Responsible for Bank’s phone system, adding, changing, deleting numbers.
• Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool.
• Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures