Clinical Coordinator Float at TSAOG Orthopedic & Spine – San Antonio, Texas

Position Status: Full-Time

Supervisor: Clinic Administrator

What You’ll Do:

• Interaction with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times, and reduce overtime expenses.
• Assists physician to ensure clinic runs smoothly and on time.
• Schedules patient for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays. Reviews surgical documents with patients.
• Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
• Maintains surgical schedule and serves as liaison between staff and authorization department.
• Enters surgical/clinical charges into Athena, or directs charge tickets to reception specialist when appropriate.
• Coordinates scheduling of patient’s tests, ensuring follow-up appointments with physician are scheduled.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinical Services Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
• Coordinates Physician personal and meeting schedules, to include solutions where scheduling conflicts exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinical Services Manager as they arise.

What You’ll Need:

• High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
• Minimum of two years clinical experience.
• Must have clinical knowledge. Familiar with automated practice management systems such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.)..
• Must demonstrate strong leadership and effective communication skills. Excellent planning, organization and managements skills. Ability to multi-task, works in a fast-paced work environment, and demonstrates team cooperation is required..
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
• Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.

#Clinic1