Installation Specialist at Les Olson IT – Ogden, Utah

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do.

At Les Olson IT, “work/life balance” isn’t just a buzzword. We actively protect our employees’ personal time and ensure they have the resources they need to care for themselves and their families.

About the role

• The Installation Specialist plays a key role in ensuring a seamless experience for our clients. This position is responsible for delivering, installing, connecting, and configuring multi-function printers to client networks. Additionally, you will train customers on how to operate their newly purchased equipment, ensuring they feel confident and supported. You’ll provide high-quality services and solutions while maintaining the highest level of client satisfaction. Your work directly impacts the customer experience, making professionalism, technical expertise, and clear communication essential.

What you'll do

• Provide customized training to end users on newly installed equipment
• Install and configure printer software on workstations and servers, including scanning applications
• Test all functions and applications to ensure equipment meets client expectations before leaving the site
• Safely drive the company box truck to client locations and handle loading/unloading of equipment
• Troubleshoot network installation, training, and testing issues using all available resources to ensure client satisfaction
• Maintain and safeguard all company-issued tools, materials, and training resources
• Stay current on new and existing products supported by the MFP Connectivity Team
• Assist Sales Representatives with pre-sales inquiries and product demonstrations as needed
• Rebuild, reinstall operating systems, and update various print controllers
• Attend required company and departmental meetings
• Perform other related duties as assigned by your supervisor or manager

Qualifications

• 1+ year of IT experience
• Basic knowledge of Windows, Mac OS, and printer/copier systems
• Strong customer service and communication skills
• Quick learner with ability to follow instructions and adapt to change
• Team-oriented, dependable, and professional
• Ability to lift 100+ lbs
• Valid driver’s license and ability to drive a box truck (CDL not required; must pass health exam)

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities