Design Center Support - (full-time) - Kitchens/Flooring Showroom at Builders Warehouse – Kearney, Nebraska

About the Role:

The Design Center Support role is essential in providing exceptional customer service and support within the interior design department including kitchens & bath, flooring, and doors & windows. This position focuses on assisting customers in selecting products and materials that align with their design vision, ensuring a seamless and enjoyable shopping experience. The successful candidate will collaborate closely with design consultants to assist customers and maintain an organized design center. Additionally, this role involves managing inventory and ensuring that displays are visually appealing and up-to-date. Ultimately, the Design Center Support team member plays a crucial role in enhancing customer satisfaction and driving sales through effective design solutions.

KEY DUTIES & RESPONSIBILITIES:

• Provide the highest level of service to all customers ensuring each customer is greeted and welcomed to the Design Center.
• Maintain professional business contact with customers offering refreshments and updates on Design Center/Flooring Sales Rep status.
• Gather customer information and complete a prequalify online form notifying Design Center/Flooring Sales Rep to contact within allotted time.
• Provides customers with information on additional items related to product purchases or directs the customer to the Sales Reps or departments to complete their projects.
• May order SPO product on display in the showroom to include bath hardware, cabinet hardware and other accessories for customers who are not doing a full project with a Sale Rep.
• Conduct showroom tours of the Design Center to add value and improve the customer’s expectations.
• Maintain knowledge of vendors, vendor books, and vendor pricing on design center products.
• Maintain samples, literature and brochures on the showroom floor.
• Follow up on notes and customer information resolving questions and concerns in a timely manner.
• Ensures the showroom area is clean and inviting to customers, including organizing, dusting displays, cleaning countertops and sweeping.

• Attention to detail with strong organizational and time management skills with ability to multi-task.
• Computer literacy with ability to learn new computer software programs (i.e.: Word, Excel, Outlook, Internet)
• Excellent written and oral communication and presentation skills
• High level customer service skills
• Sense of urgency and self-motivation; ability to work independently.
  

Benefits

Vacation Leave

Sick Leave

8 Paid Holidays

Employee Discount

401k Retirement Plan (with company match)

Profit Sharing Plan

Insurance

Medical

Dental

Vision

Disability

Life

Medical and Dependent Flex Accounts

HSA Account

Builders serves the Nebraska and Colorado markets plus the surrounding areas. We are a family-oriented company seeking constant improvement to support services and being proactive in meeting our customer needs. We do this by building relationships with our customers in order to help them achieve their project goals with teamwork-oriented staff, quality products and outstanding customer service. Our customers include contractors, builders, re-modelers and do-it-yourselfers. We offer building materials and home improvement essentials.

Each location/department within our organization plays a vital role in helping our customers determine the best solutions for their project, home or commercial needs. Working as a core TEAM we guide our customers from start to finish no matter how large or small. Our TEAM sells, designs, builds and installs the products needed to assist our customers in achieving their goals. Customer Service is KEY to Exceeding our Customers' Expectations.