Manager-Financial Planning and Analysis at ARISE VIRTUAL SOLUTIONS, INC

About the job

Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values

Relentlessly Pursue Excellence

Empower People & Partners

Make a Difference

No Boundaries

Embrace Possibilities

Our driven Finance team at Arise is looking for a Manager, Financial Planning and Analysis, who will report into the Sr. Manager of Finance. The ideal candidate is data driven, team player, analytical, tech savy individual with advanced Excel skills heavy/ advanced user of Hyperion, Oracle and other similar financial tools, articulate and excited to work largely a US shift. This is your opportunity to join this dynamic team and leave your mark on Arise and the booming gig-economy.

What You Will Take On

• Develop pro forma models supporting executive decision-making ensuring client feasibility and organizational profitability
• Estimate changes to BPO market economics and competitor services and service rates
• Maintain and develop existing and future sales processes, cadences, and sales data integrity
• Build out sales pipeline and financial reporting packages to identify monthly variances and predictive analytics
• Support executive team with analytics on sales stage weights, win-loss analysis, days to close, and identify and successfully remove bottlenecks in process
• Active strategic pricing and sales analytics SME on all client negotiations, deal reviews, and SOW and RFP deliverables.
• Support the forecasting and planning process of new logo acquisitions and necessary information to stakeholders
• Utilize client volume and performance data to estimate staffing need for both new and existing business opportunities
• Work closely with Client Operations/ Delivery teams and support departments to forecast financials and improve the process to maintain accuracy of the forecasts
• Be the financial advisor to the Business Leaders, track and report operating and financial performance and ensure that effective actions plans are implemented to ensure the financial goals are met or exceeded
• Critically analyse cost structure, conduct benchmarking, ensure contact compliance to improve margins. Suggest margin improvement actions as needed
• Be able to explain to internal stakeholders actual financial performance, comparison to targets, identify improvement opportunities
• Analyze and identify revenue and margin improvement opportunities
• Track, assess and report on financial business targets, KPIs and suggest improvements where applicable
• Work with the business stakeholder to build and explain Cost Benefit Analysis of business decisions
• Work with the Accounting team to ensure accuracy of billing, accruals and proper accounting and representation of transactions in financial reports
• Ad-hoc Analytics supporting multiple functional areas of the organization including but not limited to: Customer Success, Supply Chain, Finance, Legal, and IT.

Our New Team Member Will Need

• A Chartered Account, from Tier 1/ Tier 2 institutes
• Minimum 5+ years in FP&A at at similar CX/ Outsourcing company. Prior experience in gig economy FP&A will be an advantage
• Understanding of workforce staffing, capacity planning and call center industry experience a plus
• Advanced financial and statistical modeling experience is required
• Advanced Microsoft Excel and PowerPoint skills (PowerQuery/PowerPivot/PowerBI) is required
• Advanced Oracle Hyperion and SmartView experience is required
• Articulate, communicate, and write at an executive level
• Ability to think creatively, highly driven, and self-motivated

When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V