Housekeeping Supervisor at Dream Golf – Nekoosa, Wisconsin

Responsible for leading the daily execution of guest room cleaning operations to ensure all accommodations consistently meet Sand Valley’s standards for cleanliness, presentation, and guest readiness. Plays a key role in maintaining inspection standards, supporting staffing initiatives, and ensuring efficient daily workflow across the property. Provides direct supervision, inspection oversight, and hands-on leadership to the housekeeping team while working in close partnership with the Housekeeping Manager to drive quality consistency, team development, and operational accountability. This position requires a balance of leadership and hands-on support, including stepping into cleaning responsibilities or assisting with logistical needs when necessary to ensure departmental success and an exceptional guest experience.

• Conduct detailed inspections of guest rooms to ensure all accommodations meet Sand Valley cleanliness, presentation, and readiness standards prior to guest arrival.
• Supervise and coordinate daily room cleaning operations, assigning tasks based on occupancy levels, check-ins, check-outs, and operational priorities.
• Provide direct leadership, training, and development for housekeeping team members, ensuring consistent performance and adherence to departmental standards.
• Assist the Housekeeping Manager with recruiting, interviewing, onboarding, and training new hires.
• Deliver timely and constructive performance feedback, including recognition of strong performance and corrective coaching when standards are not met.
• Reinforce departmental policies, procedures, and quality expectations to maintain accountability across the housekeeping team.
• Support daily operational workflow by delivering supplies, coordinating linen distribution, and ensuring the timely removal of dirty linens and waste.
• Provide hands-on operational support by assisting with room cleaning or departmental coverage during high-volume periods, special projects, or staffing shortages.
• Maintain clear and consistent communication with the Front Desk and leadership team regarding room readiness and operational updates.
• Monitor team productivity and support labor efficiency initiatives as directed by the Housekeeping Manager.
• Ensure proper use, storage, and care of cleaning equipment, chemicals, and departmental resources.
• Maintain accurate documentation including inspection logs, daily operational reports, and team performance tracking.
• Promote a positive and professional team culture through active leadership presence, engagement, and accountability.
• Perform other related duties as assigned to support the overall success of the Housekeeping Department.

• Previous housekeeping supervisory, inspector, or lead experience in a hotel, resort, or hospitality environment preferred.
• Strong leadership and coaching skills with the ability to train, motivate, and hold team members accountable to departmental standards.
• Exceptional attention to detail and commitment to maintaining Sand Valley’s cleanliness and presentation standards.
• Demonstrated ability to provide both positive reinforcement and constructive performance feedback.
• Ability to manage multiple operational priorities in a fast-paced, guest-focused environment.
• Strong interpersonal and communication skills with a professional and service-driven demeanor.
• Experience supporting recruiting, onboarding, and training initiatives preferred.
• Basic computer skills and familiarity with housekeeping systems, reporting, or scheduling tools preferred.
• Valid driver’s license required.
• Flexible schedule including weekends, holidays, and peak operational periods.
• Successful completion of background check and drug screen required.

• Work is performed primarily within guest room environments and throughout various areas of the resort property.
• Frequent movement across indoor and outdoor spaces is required, including travel between lodging areas and operational facilities.
• Exposure to cleaning chemicals, housekeeping equipment, and varying environmental conditions may occur.
• Position may involve working in proximity to golf course activity, moving equipment, and resort operations.
• Occasional exposure to inclement weather when traveling across property.
• Adherence to all safety policies, procedures, and chemical handling guidelines is always required.

• Ability to stand, walk, bend, push, pull, and lift for extended periods.
• Ability to lift up to 50 lbs frequently and up to 75 lbs occasionally.
• Ability to visually inspect guest rooms and maintain strong attention to detail.
• Ability to operate housekeeping equipment and departmental vehicles as needed.
• Ability to communicate effectively using verbal instructions and communication devices.

• Complimentary Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Allowance
• Employee Assistance Program (EAP) – Canopy