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IT Specialist - Job Corps Program at Grant Associates – Bronx, New York

Grant Associates
Bronx, New York, 10453, United States
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About This Position

IT Specialist - Job Corps Program

IT Specialist - Job Corps Program
Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation and Green teams.
About Us: Our Job Corps Program is dedicated to providing comprehensive education, vocational training, and career development opportunities to young adults. Our mission is to empower participants with the skills, resources, and support they need to succeed in their chosen careers and make a positive impact on their communities.
Role Overview: We are seeking a skilled and proactive IT Specialist to join our team. The candidate will be responsible for ensuring the smooth operation of our technology infrastructure, providing technical support to staff and participants, and contributing to the overall success of the Job Corps center. This position provides support to both our Brooklyn and South Bronx campuses.
Key Responsibilities:
  • Technical Support: Provide technical assistance to staff and participants regarding hardware, software, network, and system issues.
  • Troubleshooting: Diagnose and resolve technical problems, escalating complex issues to higher-level IT personnel when necessary.
  • Hardware Maintenance: Install, configure, and maintain computers, laptops, printers, and other technology equipment.
  • Software Management: Install, update, and troubleshoot software applications, ensuring proper functionality and security.
  • Network Support: Assist with network setup, maintenance, and troubleshooting, including wired and wireless connections.
  • Data Security: Ensure the security of data, systems, and networks through proper user access controls and security protocols.
  • Backup and Recovery: Perform regular data backups and assist in data recovery efforts as needed.
  • Equipment Inventory: Maintain an accurate inventory of technology assets, tracking equipment status, and conducting periodic audits.
  • User Training: Provide basic training to staff and participants on technology usage and best practices.
  • Documentation: Create and maintain technical documentation, user guides, and troubleshooting procedures.
  • Emergencies: Provide on-call support for after-hours technical emergencies if required.
  • Collaboration: Collaborate with IT team members and other program departments to ensure technology needs are met.
Qualifications:
  • Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
  • Minimum of two years of experience in IT support or a related role.
  • CompTIA A+ or similar certification is preferred.
  • Strong knowledge of computer hardware, software, networking, and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively in a team environment.
  • Problem-solving skills and the ability to adapt to evolving technology needs.
  • Flexibility to provide occasional on-call support.
Salary: $70,000-$80,000/Yearly
About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
*Grant Associates in an Equal Opportunity Employer

Job Location

Bronx, New York, 10453, United States
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Job Location

This job is located in the Bronx, New York, 10453, United States region.

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