Applications Administrator for Windows at MSM Technology, LLC – Alexandria, Virginia

Job Summary: The Applications Administrator for Windows will serve as a Subject Matter Expert (SME) responsible for the complete lifecycle management of Government and Commercial Off-the-Shelf (GOTS/COTS) applications hosted primarily on the Windows Server platform. This role focuses on ensuring the stability, performance, and security of the Agency’s business-critical applications.

Core Responsibilities:

• Perform comprehensive application administration for Windows-hosted applications, including installation, testing, deployment, debugging, patching, event logging, and updates.
• Serve as the SME for all supported applications, troubleshooting concerns, responding to user inquiries, and providing technical support and guidance to Agency users and IT managers.
• Configure user access, monitor system stability and security, and manage and sustain application-side operations to support business-critical and development activities.
• Perform application maintenance, review error logs to resolve reported issues, and coordinate with IT System Administrators and other teams to resolve infrastructure-related problems.
• Support application and website monitoring during core business hours and provide on-call support for mission-critical incidents at all other times, responding to production outages and performing root cause analysis.
• Coordinate and support all software upgrades, disaster recovery tests, and the implementation of new technologies for applications and systems related to these tasks.
• Support incident management by applying ITIL best practices to restore normal operations, minimize business impact, and prevent future outages.
• Assist with setting up external connections, managing whitelisting activities, and validating port and protocol requests.

• Must have Government IT Contracting experience.
• Must have either:
• A minimum bachelor’s degree in a relevant field or
• Hold an active Microsoft Certified Solutions Associate (MCSA) certification.
• Requires 5 years of experience in of current experience in the field.

Preferred: MCSA