Family Care Liaison at Aria Care Partners – Overland Park, Kansas

The Family Care Liaison acts as the intermediary between patient’s families and healthcare providers. They are responsible for reviewing past treatment, upcoming treatment plans and communicating to the scheduling team when necessary. They educate families, and address their concerns by working with other departments when necessary.

Essential Duties & Responsibilities

1. Provide exceptional customer service to responsible parties who are calling in with questions regarding patient treatment
2. Central point of contact for families, explaining visit notes and treatment plans
3. Respond to emails and phone calls within 1 business day
4. Collaborate with Clinical Care Coordinators to ensure that patients are being added to list if necessary
5. Update system with information regarding each email/phone communication
6. Perform other duties as necessary

Other Qualifications

Customer Service – the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.

Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.

Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.

Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.

Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Computer skills – considerable knowledge of computer systems/programs including Excel. Ability to quickly learn, adapt, and navigate new or complex software systems. Ability to work in and utilize multiple systems concurrently.

Able to work in collaborative team environment.

Ability to lift 15-20 lbs.

Education & Training

• Associate or bachelor’s degree preferred – equivalent work experience accepted
• Previous experience in healthcare or dental setting preferred

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