What is the role of a Administrative Support Coordinator at Fix Group?

The Administrative Support Coordinator position at Fix Group is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Administrative Support Coordinator job located?

Franklin, Tennessee, 37064, United States

What type of employment is offered for this Administrative Support Coordinator role?

Full-time or part-time position

How can I apply for the Administrative Support Coordinator position at Fix Group?

You can apply directly through the application link provided.

Administrative Support Coordinator at Fix Group

Administrative Support Coordinator

Summary:

Sales Fix is a comprehensive coaching program tailored for auto repair shop owners who want to sharpen their sales skills and increase revenue. With a focus on proven sales techniques and customer service strategies, Sales Fix provides the tools and knowledge needed to improve conversion rates and build long-lasting customer relationships. Whether members are looking to boost their teams confidence or maximize every sales opportunity, Sales Fix offers the insights and support to help you succeed.

The Sales Fix Coordinator is responsible for supporting the Sales Fix team and its members by managing administrative tasks, student onboarding and offboarding, customer support, and logistics for training events and programs. This role ensures smooth operations and provides excellent service to Sales Fix members.

Roles & Duties:

Team Support:
Support the Sales Fix Director and Trainers with administrative tasks.
Coordinate communication and information flow within the Sales Fix team.

Member Management:
Add and remove advisors/students from the Sales Fix platform using various tools (Sales Fix website, Auth0).
Manage student accounts, including username creation, email address updates, and password resets.
Send welcome emails and instructions to new students.
Manage seat offerings and adjust seat counts.
Maintain accurate member records in relevant systems (Sales Fix website, spreadsheets).

Customer Support:
Respond to inquiries via email and phone using Zendesk.
Assist members with login issues, subscription questions, and program information.
Escalate complex issues to the appropriate team member (Director, Accounting).
Manage cancellation requests, including applying credits and updating records.

Training and Event Assistance:
Assist with the planning and execution of Sales Fix Live in-person training events.

Billing and Subscriptions:
Manage subscription information in Stripe.
Apply discounts and promotions to member accounts.
Handle billing inquiries and forward to Accounting as needed.
Track subscription status and cancellations in spreadsheets.

Reporting and Tracking:
Prepare and distribute weekly KPI reports.
Track and manage data related to active subscriptions, students, leads, and engagement.
Generate reports on ALW attendance and weekly Zoom classes.
Manage and track Test Drive trials.

Systems and Tools:
Utilize various online platforms and software, including Sales Fix website, Auth0, Gmail, Zendesk, Stripe, Basecamp, Zoom, and Google Sheets/Docs.

Still Interested? Heres What Were Looking For:

Must be a team player. Works well with others. Plays well with others. Silliness may sporadically occur.
Must be a people person and enjoy building relationships. This is a family-like environment. But save the drama for your mama. Aint nobody got time for that.
Strong organizational and administrative skills.
Excellent communication and customer service skills.
Proficiency with online platforms and software applications.
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented and accurate in record-keeping.
Ability to work independently and as part of a team.

Benefits (the good stuff!):

Opportunity to work from home one day per week after completing a successful 90 day probationary period!
A lively work environment, with live events, and a dynamic client base.
Opportunities for growth and advancement we love seeing our team members succeed!
Health, dental, and vision insurance
Retirement with company match
Christmas club program with company match
Company-paid life insurance and long-term disability
Short-term disability
Critical illness and accident coverage
Employee Assistance Program
Paid time off
Paid holidays

Offered compensation will be determined by experience and qualifications. Potential to earn a bonus after completing a successful 90 day probationary period.

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

$22 - $28 an hour

Administrative Support Coordinator at Fix Group – Franklin, Tennessee

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