Merchant Support Specialist at Select Bankcard – Lehi, Utah

SUMMARYSelect Bankcard is a payments technology provider based in Lehi, UT. We are actively recruiting for our Merchant Support Specialist position. Select Bankcard is looking for someone to bring their skills, personality, and hard work to the table to improve and grow with the company.WHY WORK AT SELECT BANKCARD?Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance; you can hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here! WHAT IS MERCHANT SERVICES?Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers. COMPENSATION AND BENEFITSThe Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, ping pong tables, a pickleball court, and soda machines in office. We also get together for several company-paid events per year.THE JOBThe Merchant Support Specialist is our first contact for our merchants, and maintains business relationships with these merchants by providing prompt and accurate support. This role will work full-time in our Lehi office, from 9:30 AM – 6:30 PM, Monday through Friday. This role is responsible for:

• Responding to emails and phone calls from merchants, sales agents and other departments
• Setting up merchant accounts after their business application has been approved
• Programming and deploying credit card processing equipment
• Troubleshooting equipment issues with merchants
• Creating and improving knowledge base articles
• Documenting departmental procedures
• Taking ownership of merchant issues from start to finish
• Working on various merchant support projects

QUALIFICATIONS

• One year of customer service experience preferred
• Bilingual in English and Spanish is highly valued
• Detail oriented
• Strong analytical skills
• Excellent verbal and written communication skills
• Effective time management
• Positive and resilient
• Excel experience a plus