Product Analyst in Franklin, Tennessee at Prime Health Services

The Product Analyst supports the Product Department by gathering and documenting business requirements, mapping current and future state workflows, clarifying business rules, and improving work readiness before refinement. Reporting to the Director of Product, this role serves as a bridge between business teams and Product or Engineering by helping ensure requests are clearly understood, properly classified, and documented in a way that supports effective delivery. The Product Analyst plays a key role in strengthening quality intake, reducing ambiguity, and supporting consistent documentation and validation practices across the department.

What You'll Do

• Gather, analyze, and document business requirements from stakeholders
• Map workflows, process exceptions and business rules to support current and future state understanding
• Help determine whether work should be classified as a bug, enhancement, configuration change, or new feature
• Support feature creation in partnership with business owner
• Improve work readiness before refinement by identifying gaps, unanswered questions, and missing details
• Partner with Product Owner, Engineering, QA, and business stakeholders to ensure shared understanding of requested changes
• Assist with user acceptance testing and validation activities
• Support documentation standards and consistent intake practices across the Product Department
• Contribute to process clarity and requirement quality in support of successful product delivery

What We're Looking For

• Bachelor’s degree in business, Information Systems, Healthcare Administration, or a related field preferred
• 5+ years of experience in a Product Analyst, Business Analyst, Systems Analyst, or similar role
• Experience gathering business requirements and translating them into clear documentation
• Healthcare technology or healthcare operations experience preferred

Competencies

• Strong process mapping, analytical, and problem-solving skills
• Ability to work effectively across business, product, and technical teams
• Strong written and verbal communication skills
• Experience supporting testing, validation, or user acceptance testing activities preferred
• Familiarity with tools such as Azure DevOps, Jira, Visio, Lucidchart, or similar platforms preferred

Why You'll Love Working at Prime Health Services

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• Generous PTO
• Wellness program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities - specialty coffee machines, assorted tea options, smoothie bar, collaborative workspaces, fruit provided by the company and an onsite market
• Regular employee events

About Prime Health Services

Prime Health Services (PHS) is a national cost containment company specializing in customized PPO network solutions. Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.