Custom Order Entry Associate in at Scribe OpCo Inc dba Koozie Group
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Job Description
If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.
We’re looking for the right person to fill this role. Read on if you want to know more, and discover how we like to keep the good going®!
Shift: 9:00am-5:00pm EST
Great reasons to join Koozie Group:
- People-first culture
- Flexible schedules
- We will train for all positions!
- Climate-controlled environment (clean and heat/air-conditioning)
- Great benefits, including:
- Medical HSA and HRA plans
- Flex spending accounts
- PPO dental
- VSP vision
- Employee assistance program
- Employer-paid life insurance
- 401(k) with employer match
- PTO - Paid Time Off (vacation, sick, personal)
- Advancement opportunities
- Tuition reimbursement
- Employee referral bonus program
- Employee recognition program
- Employee charitable giveback program (up to $250 value)
Our Custom Order Entry Specialty Associates are responsible for reviewing customer purchase orders of our Specialty Accounts/Categories (such as Hotels, Casinos, Staples, Jaffa, etc.) for completeness and entering them into the order management system. This position involves making outbound calls to distributors to retrieve any information that may have been missed in the original order. The Order Entry – Specialty Associates are tasked with utilizing the information provided by the customer and coordinating with other departments such as Sales & Pricing to make important decisions surrounding pricing, ship methods, etc. in order to provide a positive Koozie Group experience.
Responsibilities:
- Entering new specialty account/category orders into the order management system
- Making outbound calls to inform specialty customers of what may be missing from the order and what is needed to proceed, discuss and establish order processes. Partnering with Supply Chain and overseas supplier in placing orders for import product
- Create & update documents such as; PCR’S (Product Change Requests) and sales agreements
- Execute special projects & communications as needed as it relates to specialty accounts/categories
Key Performance Indicators
- Number of orders entered per hour
- Error percentage, credit & claims, reworks
- Outbound call reporting
Preferred Qualifications:
- At least a High School Diploma or equivalent required
- Previous experience with manufacturing & production a plus
- Familiarity in sales a plus
Special Training or Competencies:
- Proficiency using a computer and associated software
- Strong verbal and written communication skills
- Experience using order management systems such as Oracle
- Ability to collaborate with various internal departments
- Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
- Good problem solving and organization skills
- Proven ability to work well under pressure to meet order deadlines
- Excellent attention to detail
- Ability to multitask & focus on multiple issues at once
- Excellent customer service skills
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
MCM is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, MCM will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer