Growth & Retention Coordinator in Lake Havasu City, Arizona at Milemarkers

Milemarkers Therapy is seeking a Growth & Retention Coordinator to support patient volume growth, referral development, and retention strategy execution across our pediatric therapy services.

This is not a traditional marketing role. This position is operational, data-driven, and results-focused—centered on building referral pipelines, improving conversion rates, and tracking measurable growth outcomes.

You will work directly with executive leadership to ensure growth initiatives are organized, executed, and producing results.

• Coordinate and schedule outreach meetings with physicians, schools, DDD Support Coordinators, and community partners
• Maintain and manage referral partner database (CRM/tracking system)
• Track referral touchpoints, follow-ups, and outcomes
• Prepare outreach materials and ensure timely follow-up after meetings and events

• Maintain monthly Growth Dashboard, including:
  • Referrals by source
  • New patient starts
  • Conversion rates (referral → scheduled → seen)
  • Waitlist metrics
• Identify trends, gaps, and opportunities for leadership
• Ensure 100% accurate and on-time reporting

• Execute social media and digital content aligned with growth initiatives
• Coordinate website updates and messaging
• Develop newsletters for referral partners and community outreach
• Support recruiting marketing efforts in partnership with HR

• Plan and support high-ROI community events only
• Track event outcomes, referrals generated, and ROI
• Maintain outreach schedules and referral resource lists

• Partner with scheduling/admin teams to:
  • Track referral follow-through
  • Identify breakdowns in the intake pipeline
  • Improve speed and communication across the referral process

• Monthly referral volume and growth by source
• New patient starts by service line
• Conversion rates (Referral → Scheduled → Seen)
• Referral follow-up completion rate (95%+ within 48 hours)
• Accuracy and timeliness of reporting (100% on-time)
• Event and campaign ROI

• 1–3 years in administrative coordination, marketing support, or healthcare office environment
• Strong organizational skills with high attention to detail
• Comfortable working with data, metrics, and reporting
• Strong written and verbal communication skills
• Ability to obtain and maintain an Arizona Level One Fingerprint Clearance Card

• Experience in healthcare, therapy services, or referral-based environments
• Familiarity with CRM systems or data tracking tools
• Experience supporting outreach, recruiting, or marketing initiatives

• Fast-paced pediatric therapy clinic environment
• High coordination with leadership, HR, finance, and clinical teams
• Requires strong prioritization, adaptability, and follow-through

• Mission-driven pediatric therapy organization
• Direct collaboration with executive leadership
• Clear performance expectations tied to measurable outcomes
• Opportunity to directly impact patient access to care and organizational growth

If you are highly organized, data-driven, and motivated by measurable results, we want to hear from you.