Tutoring Operations Intern at Nagwa – Cairo, Al Qāhirah

Summary
We are looking to hire a Tutoring Operations Intern to join us in our mission to educate the world. The successful candidate shall be responsible for monitoring tutors, ensuring that their performance and the sessions they give meet the required standards, and facilitating communication between the tutors and cross-functional teams.

Responsibilities

• Assess the tutors' performance to ensure that it meets the required standards, using the proper systems, tools, and methodologies
• Manage the feedback process between the tutors and the Content Unit to ensure the delivery of high-quality content on time
• Ensure that all tutors are informed of our policies and procedures or any changes that might take place
• Communicate marketplace updates, that is, either new curriculums or new teaching methodologies applied by the Ministry of Education or teaching centers
• Plan the schedules of all the subjects according to the tutors' availability and manage tutors' requests like schedule changes
• Reviewing daily/regular performance and advise on changes that will improve efficiencies/quality of the service provided.
• Developing tutors' performance systems, tools, and techniques.
• Managing the payroll process for tutors.

Qualifications & Work Experience

• Excellent organizational and interpersonal skills
• The ability to handle multiple tasks and priorities and a strong sense of responsibility
• Knowledge of tutoring’s best practices and effective communication

Behavioural Competencies

• Communication skills
• Problem-solving skills
• Analytical skills
• Attention to detail
• Continuous learning
• Communication skills
• Time management skills