Customer service representative On site at Distro – Nairobi

About the Role Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.

Key Responsibilities

• Handle customer inquiries via calls and chats related to purchases, services, order status, and general support.

• Manage a high volume of calls while maintaining quality and professionalism.

• Provide accurate, clear, and timely information to customers.

• Build rapport quickly and maintain a positive, customer-focused experience.

• Use established communication templates for consistency and efficiency.

• Accurately document all customer interactions in internal systems.

• Collaborate with team leads, quality, and training teams to meet performance expectations.

• Adhere to schedules, performance metrics, and operational guidelines.

• Maintain professionalism and courtesy in all interactions.

• Demonstrate flexibility to work different shifts, including evenings and weekends.

Requirements

• English proficiency at C1 (Advanced/Fluent) level.

• Minimum 1 year of customer service experience, preferably in a contact center.

• Comfortable working in fast-paced, high-volume environments.

• Strong verbal and written communication skills.

• Customer-oriented with strong problem-solving abilities.

• Basic computer skills and ability to navigate multiple systems.

• Mandatory availability to work onsite in Nairobi, Kenya.

What We Offer

• Competitive compensation package (base salary + transportation allowance).

• Paid training and ongoing support.

• Growth opportunities within a people-driven organization.

• Collaborative and professional work environment.

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite