Food Safety Quality Assurance Clerk at Peterson Farms Inc – Hart, Michigan

The Food Safety Quality Assurance Clerk supports the Food Safety Quality Assurance team by maintaining quality information systems, organizing documentation, and assisting with reporting and compliance activities. This role ensures that products, services, and records meet company standards by accurately managing data, maintaining files, and supporting audit and reporting processes. The position is responsible for logging, organizing, and verifying quality data, assisting with non-conformance documentation, coordinating information across departments to support quality objectives.

RESPONSIBILITIES AND RESULTS

• Assists in the creation of and maintenance of Standard Work Instructions for quality procedures.

• Generates and distributes routine quality reports for review by the Food, Safety, and Quality Department.

• Maintains working knowledge of Peterson Farms’ policies to respond to customer, sales, and quality inquiries.

• Organizes and maintains files related to quality procedures, documents, and records.

• Reviews and compiles information to prepare documentation related to customer, sales, and quality requests.

• Performs data entry into customer portals, as well as various systems to support accurate tracking and reporting of plant KPI’s and customer complaints.

• Maintains general and confidential files with a high level of accuracy and attention to detail.

• Performs general administrative duties such as filing, scanning, and document preparation to support Food, Safety, Quality Assurance operations.

• Assists with research and documentation of quality procedures in compliance with applicable quality and food safety standards.

• Provides verbal and written translation support for training, meetings, and quality documentation as needed.

• Ensure all reports, projects, and requests are completed accurately and delivered in a timely manner to meet customer and internal Quality Assurance Requirements.

• Support continuous improvement efforts by identifying opportunities to improve processes or data accuracy.

• All other duties as assigned.

QUALIFICATIONS

Education

• High school diploma or equivalent preferred.

Work Experience

• Six months’ experience in administrative role, utilizing communication skills required.

Skills and Knowledge

• Proficient using PC, via keyboard/mouse, and various software applications (i.e., Microsoft Office Suite and Kronos).

• Demonstrated ability to maintain integrity and privacy of confidential information.

• Demonstrates effective interpersonal and communication skills.

• Ability to work well under pressure and quickly assess and respond appropriately to questions.

• Ability to adapt to change and learn quickly.

• Good organizational skills and the ability to multi-task.

• Excellent attention to detail.

• Excellent communication skills.

• Works independently while maintaining flexibility and a cooperative attitude.

• Prioritizes tasks and ensures timely completion of assignments

• Ability to comprehend and comply with GMP rules and Food Safety guidelines.

• Ability to work as contributing member within the team.

Supervisory Responsibilities

•None

BEHAVIORAL REQUIREMENTS

As part of a team-based work environment, must be able to demonstrate the following Job Competencies:

Job Competencies

•Team Orientation – Shows skill and ease at working in groups; works with others to achieve better results and establishes close working relationships and alliances to get things done; demonstrates a willingness to cooperate rather than expecting others to adapt to their preferences; supports joint ownership and shared recognition for results; recognizes advantages of group participation in planning and problem solving.

•Develops Technical Competence – Seeks to stay up to date of new developments in core competencies and learn enough about related fields to apply knowledge effectively in business; enjoys learning and is intellectually curious; a strong desire to continuously improve knowledge, skills, and abilities; sees learning and knowledge as keys to building skills and abilities essential to job and career success.

•Attention to Detail – Committed to high standards of accuracy in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at detail level; seeks to become expert in disciplines related to adopted career path to ensure quality and precision in work; takes pride in knowledge base and level of expertise.

•Takes Personal Responsibility in Individual Contributor Role – Demonstrates attitude and commitment to take personal responsibility for results, even when in team environment with no authority over others; will step up to fill gaps so results can be assured; avoids excuses as explanations or defending/justifying negative but preventable outcomes.

•Practical Intelligence – Absorbs new information quickly and is comfortable dealing with abstract concepts and relationships; relates new information to previously acquired knowledge to expand and refine frame of reference; enjoys learning and expanding the scope and depth of understanding on variety of subjects.

•Reliability/Dependability – Responds to internal customer needs, questions, and concerns in accurate and timely manner. Follows through on commitments, assignments, and tasks; is at work when scheduled; takes timely breaks/lunches; uses work time wisely.

•Safety Awareness – Demonstrates use of safe and proper work methods and follows established safety procedures. Reports and corrects working conditions that may increase risk factors for injury.

•Good Manufacturing Practices/Food Safety – Demonstrates Good Manufacturing Practices and proper Food Safety procedures when performing daily job functions. Correctly wears required Personal Protective Equipment (PPE) in designated areas. Recognizes areas for GMP and Food Safety procedure improvements and shares ideas with leadership.

•Respects Diversity – Respects the Company’s diverse workforce and behaves in a manner that does not cause harm to others based on age, race, ethnicity, gender, sexual orientation or religious beliefs.

•Adaptability – Embraces change with a positive mindset, approaches new situations constructively, and adapts effectively to shifting priorities and unexpected challenges.

•Positive Working Relationships – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; shares information and knowledge; demonstrates a high level of integrity and honesty.

•Focus – Maintains focus on tasks and does not stray from job assignments.

ENVIRONMENT/PHYSICAL DEMANDS :

•Noise level in work environment is moderate, Standard office setting.

•Eye, hearing, hair nets, bump hats, lab coats may be required.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable persons with disabilities the ability to perform the essential responsibilities and results.